This is not a remote position. Must be able to commute to office in Macon, GA. No sponsorship or relocation assistance available.
Location: Macon, GA with travel to multiple locations as needed. Expected travel is ~10-15%.
Position Summary
The Business Analyst I serves as a critical bridge between business operations and technology, working across all departments to analyze workflows, identify inefficiencies, and implement solutions that drive operational excellence. This role combines analytical problem-solving with hands-on technical work, supporting our multi-location fuel distribution operations through process improvement initiatives, technology evaluations, project coordination, and platform administration.
Primary Responsibilities
Process Analysis & Improvement (40%)
- Partner with department leaders across logistics, accounting, and administrative functions to document current business processes and identify improvement opportunities
- Conduct workflow analysis to eliminate redundancies, reduce manual work, and increase operational efficiency
- Develop process maps, standard operating procedures, and training documentation
- Measure and report on the effectiveness of implemented process changes
- Facilitate cross-departmental collaboration to resolve process bottlenecks
Technology Research & Solution Identification (25%)
- Research and evaluate software platforms, tools, and technologies that address identified business needs
- Prepare detailed cost-benefit analyses and vendor comparisons with recommendations
- Conduct product demonstrations and proof-of-concept testing
- Stay current on industry technology trends relevant to fuel distribution and enterprise systems
- Assess integration requirements with existing systems including ERP, logistics platforms, and others
Project Management & Implementation (20%)
- Coordinate technology implementation projects from requirements gathering through deployment
- Develop project plans, timelines, and communication strategies
- Track project milestones, manage stakeholder expectations, and escalate issues appropriately
- Facilitate user acceptance testing and coordinate training for new systems
- Document project outcomes and lessons learned
Platform Administration (10%)
- Provide light administration for business applications and SaaS platforms
- Manage user access, permissions, and basic configuration changes
- Coordinate with IT infrastructure team on system integrations and data flows
- Monitor system performance and user feedback to identify enhancement opportunities
- Assist with troubleshooting application issues and coordinate vendor support when needed
Additional Duties (5%)
- Support data analysis and reporting initiatives using Excel, Power Query, and business intelligence tools
- Participate in IT strategic planning and budgeting processes
- Contribute to documentation of IT policies, procedures, and standards
- Assist with other projects and duties as assigned by leadership
Required Qualifications
Education & Experience
- Bachelor's degree in Business Administration, Information Systems, Management Information Systems, or related field
- 1-3 years of experience in business analysis, process improvement, or related role
- Experience working in multi-location or multi-departmental business environments preferred
Technical Skills
- Advanced proficiency in Microsoft Excel including formulas, pivot tables, and data analysis
- Working knowledge of Microsoft 365 applications (Office, SharePoint, Teams, Power Apps)
- Basic understanding of database concepts and SQL queries
- Familiarity with project management methodologies and tools
- Ability to quickly learn new software platforms and technologies
Analytical & Communication Skills
- Strong analytical and problem-solving abilities with attention to detail
- Excellent written and verbal communication skills for both technical and non-technical audiences
- Ability to translate business requirements into technical specifications
- Skilled at facilitating meetings and gathering requirements from diverse stakeholders
- Professional documentation and presentation skills
Personal Attributes
- Self-motivated with ability to manage multiple priorities independently
- Strong organizational skills and follow-through on commitments
- Customer service orientation with focus on supporting business operations
- Collaborative team player comfortable working across organizational levels
- Adaptable and comfortable with ambiguity in a dynamic business environment
Preferred Qualifications
- Experience with ERP systems
- Knowledgeable of financial and managerial accounting
- Knowledgeable of AI tools and their potential benefits / risks
- Familiarity with logistics, point-of-sale, or supply chain management systems
- Experience with process mapping tools (Visio, Lucidchart, etc.)
- Basic scripting or automation knowledge (Power Automate, etc.)
Working Conditions
- Office environment with occasional travel required to company locations across Georgia, South Carolina, and Florida
- Standard business hours with occasional extended hours for project implementations or system maintenance
- Lifting requirements: Minimal; primarily sedentary work with computer usage
Compensation & Benefits
- $60,000 - $75,000 depending on experience and skills. Position is eligible for variable annual bonus based on company and individual performance
- Comprehensive benefits packages available including health, dental, vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
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