Premier Direct Strategies., a sales and business consulting firm in Pomona, as a Telecommunications Team Member and became the trusted advisor for customers exploring Frontier’s full product suite. The Telecommunications Team Member provides personalized recommendations, addresses concerns, and ensures every customer feels confident in their choices.
As a Telecommunications Team Member , you’ll go beyond basic support. You’ll proactively reach out to customers, identify their needs, and tailor solutions that fit their lifestyle or business. Whether it’s helping a family upgrade their internet or assisting a small business with bundled services, the Telecommunications Team Member will be the expert they rely on.
Core Functions of the Telecommunications Team Member
- Positively engage with new and existing customers, create informative presentations and answer questions and inquiries efficiently.
- Manage customer engagement records across platforms, ensuring accurate documentation of activity, service preferences, and campaign performance.
- Coordinate with internal teams to align messaging, troubleshoot campaign issues, and recommend improvements that enhance Frontier’s overall customer experience.
- Support outreach initiatives by compiling data, scheduling follow‑ups, and assisting with logistics to ensure smooth execution.
- Participate in ongoing training programs to stay current on Frontier’s offerings, promotions, and engagement strategies while building operational expertise.
Education & Experience Needed for the Telecommunications Team Member
- High school diploma or GED required; coursework in communications, business, or marketing is preferred.
- Experience in administrative support, client engagement, or sales coordination—particularly within telecom or sales services—is considered an asset but not mandatory.
- Strong interpersonal and communication skills with the ability to build rapport and deliver tailored solutions.
- Proficiency in CRM platforms and digital tools to manage customer data, track interactions, and support operational workflows.
Preferred Skills for the Telecommunications Team Member
- Demonstrates accountability through consistent follow-up and reliable execution.
- Brings enthusiasm and a customer-first attitude to every interaction.
- Learns fast and stays up to date on Frontier’s evolving products and services.
- Embodies the Frontier standard—trusted, responsive, and committed to connection.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- On-the-job training
- Professional development assistance
Work Location: In person
