Compensation
- $90k-$100k Base / OTE $110k-$120k + Equity
Location
- Remote, U.S. based preferred
- Austin, TX is a plus
About TractIQ
TractIQ exists because making seven-figure real estate decisions off incomplete or stale data is unacceptable.
We built the platform we wished existed when we were underwriting and operating self storage assets ourselves. What started as an internal need has grown into the go-to market intelligence platform for self storage, tracking over 70,000 facilities and delivering verified owner data, rental comps, and demand insights in one place.
We care deeply about accuracy, trust, and speed. Much of what makes TractIQ great is unglamorous work done thoughtfully and consistently, day in and day out. Our customers make high-stakes decisions using TractIQ, and we never take that trust lightly. We sell honestly, we are transparent about what the product can and cannot do, and we protect our customers’ confidence in their decisions and in the industry.
If you enjoy building something that meaningfully changes an industry and care about doing it the right way, you will feel at home here.
Role Overview
We are hiring a Investor Relations Manager to own and scale the post-sale customer experience and success motion at TractIQ.
This role is responsible for ensuring customers successfully adopt TractIQ, realize ongoing value, and confidently use the platform to support real-world investment and operating decisions. You will manage a portfolio of high value customers from onboarding through renewal and expansion, acting as a trusted partner and product expert.
This is a high-ownership role with real influence. You’ll work closely with Sales, Product, and Leadership to ensure customer insights directly shape how TractIQ evolves as the voice of the customer for your portfolio.
We believe great customer success is proactive, outcomes-driven, and rooted in genuine curiosity about how customers do their work and how to support their goals. We strive to have the best customer experience in the industry; and adopt a “make it fast, make it good, and make it easy” culture when interfacing with our network at all levels. Customer experience is the journey, customer success is the destination.
What You’ll Do
Customer Onboarding, Adoption, and Value Realization
- Own customer onboarding from handoff through time-to-value
- Lead structured onboarding sessions tied to prospecting, underwriting, acquisition, and operating workflows
- Ensure customers understand not just how to use TractIQ, but where it fits into their decision-making process
- Proactively identify adoption gaps and drive usage through targeted enablement
Ongoing Customer Management & Support
- Manage a book of business across self storage owners, operators, brokers, and investors
- Act as the primary point of contact for strategic questions, usage guidance, and value realization
- Conduct high value meetings, renewal conversations, and expansion alignment
- Monitor account health and own churn risk
- Solve customer support inquiries, help troubleshoot, and escalate to engineering or leadership when needed
Renewals & Expansion
- Own renewals and upsells for your portfolio with a focus on retention and long-term value
- Identify and support expansion opportunities
- Confidently handle renewal conversations grounded in business outcomes, value, and ROI; not features
Customer Advocacy & Feedback
- Own the complete customer feedback loop and translate it into actionable insights for Product and Leadership
- Advocate for customer needs while maintaining clarity on product capabilities and roadmap
- Support case studies, testimonials, and reference customers as the business scales
Process & Collaboration
- Maintain clean HubSpot hygiene with notes, tasks, and customer data
- Help refine customer success processes, playbooks, and engagement models
- Collaborate closely with Sales on handoffs and account strategy
- Partner with Product to improve onboarding, usability, and customer outcomes
Speed, clarity, and follow-through matter. Customers trust TractIQ with critical decisions - and we take that responsibility seriously.
What We’re Looking For
- 3-5+ years of experience in Customer Success, Account Management, Commercial Real Estate, or a related client-facing role
- Commercial Real Estate or self storage industry experience
- Background in PropTech, data platforms, or analytics-driven products
- Exceptionally High EQ, a bias for action, and love for genuine connection and partnership
- Experience working with B2B SaaS customers in a high-trust, data-driven environment
- Strong ability to guide customers through onboarding and adoption with confidenceComfortable working with sophisticated customers making high-stakes decisions
- Industry best communication skills: clear, thoughtful, and direct talk track practice
- Highly organized, self-directed, and comfortable owning outcomes
- Ability to balance reactive needs with proactive, strategic engagement
- Razor sharp ability in being able to prioritize focus and deliverables in internal and external situations
- Experience using HubSpot or similar CRM/customer platforms
Nice to Have
- Experience in an early-stage or scaling startup environment
- Based in Austin, TX
Why TractIQ, Why Now
TractIQ is at an inflection point. Our customer base is growing, our dataset is deeper than ever, and we are ready to build a world-class customer success motion that matches the importance of the decisions our customers are making.
This role has a direct impact on retention, expansion, product direction, and how the market experiences TractIQ. You will work closely with leadership, have a real voice, and help shape how customer success scales from the ground up.
We offer competitive compensation, meaningful upside, and equity for early team members. We are remote-first, flexible on where you work, and intentional about coming together when it matters.
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
Work Location: Hybrid remote in Austin, TX 78758
