This role partners closely with the Business Analyst Manager and cross-functional stakeholders to support the analysis, design, and implementation of business processes and systems. The Jr Business Analyst contributes across the full project lifecycle, including requirements gathering, solution design, testing, release support, documentation, and end-user training. The ideal candidate is analytical, proactive, and eager to grow their business analysis skill set while contributing to high-impact initiatives across the organization.
Key Responsibilities:
- Collaborate with business stakeholders and subject matter experts to elicit, analyze, document, and validate business requirements
- Translate business needs into clear, actionable functional requirements and support IT teams during solution design and implementation
- Assist with system testing, user acceptance testing (UAT), release coordination, and post-implementation support
- Provide first-level user support by triaging issues, resolving basic problems, and coordinating with IT teams as needed
- Develop and maintain process documentation, user guides, and training materials
- Support and deliver user training sessions to business teams
- Manage multiple initiatives simultaneously while maintaining strong attention to detail in a fast-paced environment
- Participate in continuous improvement efforts related to systems, data, and business processes
Skills & Experience:
- Bachelor’s degree in Information Systems, Management Information Systems, or a related field required
- 0–3 years of experience in a business analyst, systems analyst, operations analyst, or similar role
- Strong written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders
- Excellent analytical, problem-solving, and critical-thinking abilities
- Proven ability to gather, document, and clearly communicate complex business requirements
- Proficiency in Microsoft Excel
- Self-motivated, with the ability to work independently and collaboratively
- Willingness to travel domestically and internationally up to 5–10%
Preferred Qualifications:
- Experience with business analysis and project tools such as Visio, Jira, or Balsamiq
- Working knowledge of SQL and/or database tools
- Familiarity with data analysis, reporting, or dashboarding tools
- Strong customer service mindset and stakeholder management skills
- Interest in aviation, technology, or process improvement
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