The Manager of Weddings & Special Occasions is responsible for booking and contracting all Atlantis Wedding and Special Occasion related business in the assigned region and market segment. This position will provide daily sales driven support for the Weddings and Special Occasions department and actively pursue all sales and revenue growth opportunities.
KeyResponsibilities
- Assist in answering all Wedding and Special Occasion calls, emails and RFP requests (as well as any other platforms leads are received from) and respond with all necessary and requested information.
- Respond to all leads and general email communication within 24 hours on businessdays.
- Create all bookings in Delphi/IvvY or comparable Sales and Event Management System
- Book and contract all room block and catered Wedding and Special Occasion functions for clients in designated region and market segment and follow up with all client questions and inquiries throughout the planning process.
- Manage all contractual and room block matters throughout the entire planning phase.
- Handle contract negotiation and file turnover effectively.
- Coordinate transition of booking to On-Island Resort Planner/Celebrations Manager.
- Provide continuous communication and follow-up with all relevant departments.
- Process finalized contracts and payments in a timely manner.
- Strive to achieve and exceed individual and departmental performance goals (revenue production and performance ratings achieved from surveys).
- Assist with the development and updates of Standard Operating Procedures.
- Minimum Travel Requested to attend tradeshows and media/special events/on-island events and training as needed.
- Provide continual support and maintain relationships with key travel partners in designated region, including conducting presentations when appropriate.
- Assist with the execution of Weddings/Special Occasions if/when necessary.
- Assist On-Island Resort Planners in coordinating site and arrangement visits and travel to attend when necessary.
- Provide recommendations for potential exposure and revenue opportunities. Assist with developing and executing plan for assigned core niche markets.
- Provide recommendations for streamlining processes and improving overall service and operations.
- Continually build partner relationships in the industry. Solicit business from new sources relevant to designated niche business segment.
- Continually maintain knowledge on competition and industry trends and provide recommendations on improving the effectiveness of marketing efforts.
- Provide regular reporting on groups as requested by Director of Weddings & Special Occasions.
- Work to continually improve communication efforts between sales team and on-island coordination team and other relevant departments.
- Conduct follow-up once group has traveled to secure repeat business opportunities.
- Assist with other departmental special projects or roles as requested by Director of Weddings & Special Occasions.
Position Requirements:
- Bachelor’s Degree in related field preferred, or practical work experience equivalent
- Proficiency and full working knowledge of MS Office (Outlook, Power Point, Word, Excel, etc.), Social Media.
- Must be able to work independently with a strong degree of initiative.
- Must be effective in handling customer interactions with ease.
- Must be detail-oriented and capable of managing multiple tasks on a daily basis.
- Strong written and verbal communications skills.
- Sales and Event Management System (Delphi/IvvY) and LMS experience preferred
- Organizational skills for maintaining, documenting, and filing information relative to business activities.
- Prior hotel experience preferred
- Prior sales and event/wedding experience preferred
- Naturally pleasant and friendly demeanor with passion for customer service.
- Will be called upon to travel to assist in sales and event execution.
Atlantis Paradise Island, a lush, oceanside resort located on Paradise Island in The Bahamas, is a dynamic destination that launched 25 years ago as a first-of-its-kind modern marvel of nature and engineering. Bahamian culture and the spirit of Atlantis’ more than 5,000 beloved team members are the heart and soul of this legendary resort. The immersive programming connects guests to the rich history, art, people, food, and festivities of The Bahamas while remaining dedicated to sustainability and environmental conservation.
Atlantis features five unique lodging options with a total of 3,800+ rooms: the grand iconic towers of recently renovated The Royal, family-friendly accommodations at The Coral, water-side villas at Harborside Resort, all-suite luxury accommodations at The Cove, and residential-style accommodations with full kitchens at The Reef. In 2024, in partnership with Groot Hospitality, Atlantis will open a new resort, Somewhere Else, at the former location of The Beach.
Somewhere Else, Atlantis Paradise Island’s new lifestyle hotel, will feature over 400 guestrooms and suites alongside an array of vibrant, top-tier dining venues, lushly landscaped grounds, an oceanfront beach, multiple pools and recreation areas, luxury amenities and live entertainment. An atmosphere of tropical modernism will be seen and felt throughout the resort. Guests can also enjoy outdoor gaming at the pool Somewhere Else will share services with Atlantis and guests of Somewhere Else will have access to the amenities at Atlantis.
Atlantis is centered around Aquaventure, an innovative, 141-acre waterscape of thrilling slides and river rides, eleven pools, and five miles of white sand beaches. Home to the largest open-air marine habitat in the world, over 50,000 marine animals from 250 species make their home in natural ocean-fed environments. With its unparalleled meeting and convention space, the well-appointed Atlantis Marina with 63 slips overlooking Marina Village and more, the Atlantis experiences are endless and unique to each traveler. Additional resort amenities include the 30,000 sq ft tranquil Mandara Spa, state-of-the-art fitness center and wellness programs, outdoor tennis and basketball courts, a 400-seat movie theatre, Atlantis Kids Adventures (AKA) for children ages 3-12, gaming arcade and CRUSH, a nightclub for teens. Jokers Comedy and Night Club offers nightly entertainment and live music. The resort is also home to an award-winning 18-hole golf course designed by Tom Weiskopf, the renowned Atlantis Casino, duty-free shopping, and restaurants and lounges with celebrity chef culinary masterpieces, including Fish by José Andrés, Nobu, by Nobu Matsuhisa, Paranza by Michael White and Olives, by Todd English. Guests of Atlantis Paradise Island have exclusive access to unforgettable excursions led by local partners including Pieces of 8 boat tours, Tropic Ocean Airways and Coco Bahama Seaplanes. Day trips to The Bahamas’ out islands of Exuma and Eleuthera to swim with nurse sharks or feed iguanas in their natural habitats are a few of many BahamasAtHeartitineraries travelers can discover.
In 2022, the 65,000 sq ft Atlantis Casino will undergo a décor refresh that will include modern finishes, shimmering textures and celestial fixtures, offering an ever grander and more elegant sense of space.
Atlantis has committed to a meaningful connection with the ocean, marine life, sustainability, and environmental stewardship through its purpose-led efforts with Dolphin Cay and the Atlantis Blue Project Foundation (ABPF). Founded in 2007, Dolphin Cay, the resort's 14-acre marine mammal habitat, is an advanced marine education center and animal rescue rehabilitation hospital whose first residents include 17 rescue dolphins from Hurricane Katrina. Visitors to Dolphin Cay, one of the world's largest and most sophisticated marine-mammal habitats in the world, can participate in creative, non-disruptive, "interactions," that build real awareness, stir emotion, and help fund the resort's conservation efforts. Every visit to Dolphin Cay and each Atlantis Marine Adventure, such as snorkeling and SCUBA diving, benefits ABPF, the resort's nonprofit 501(c)3 organization dedicated to saving sea species and their extraordinary habitats throughout The Bahamas and surrounding Caribbean seas.
