Application Developer - Recent Graduate - Hybrid - Norcross, GA

USAN, Inc. • Full-time • Norcross, GA, US • 11h ago

USAN is seeking an enthusiastic Application Developer to join our Amazon Connect solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of solutions aimed at the contact center space.

You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will also be contributing towards integrations between the Amazon Connect solution and a myriad of 3rd party solution partners, including USAN-proprietary systems/products.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. No agencies please.

Duties

Translate customer requirements into technical requirements
Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts
Develop, test, and maintain solutions for Amazon Connect and related services
Perform problem resolution for existing solutions
Make informed design and configuration decisions
Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends

Basic Qualifications

Bachelor’s degree in Computer Science
2+ years of experience designing and configuring cloud and/or premise-based ACD-Automatic Call Distribution / Contact Center solutions
Excellent analytical and problem-solving skills
General knowledge of professional software development practices and best practices for the full software development life cycle
Team-oriented and self-motivated
The ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutions
Experience with Visual Studio, VSCode, or similar IDEs.
Exposure to C#, ASP.Net, Python, NodeJS, SQL, SQL Server, and/or Perl a plus
2+ years experience with React
2+ years experience in web application development
Hybrid role - must be in HQ - Norcross, GA Tuesdays and Thursdays

Preferred Qualifications

3+ years of experience in Amazon Connect (contact flows, console feature provisioning, configuration management, reporting, etc.)
3+ years experience with React
3+ years experience with AWS services
3+ years experience in web application development
Experience in viewing/understanding Amazon Connect CTRs
Experience in Amazon QuickSight, Contact Lens, Q in Connect, etc.
General working knowledge of SQL database concepts
Demonstrated ability to take a project or significant feature from concept to launch

Job Benefits

Competitive compensation program
Outstanding benefits package (including medical, dental, vision and life insurance)
401(k) plan
Excellent holiday/vacation plans
Employee Referral Bonus Program
Annual performance-based bonus
Ongoing training opportunities

Company Description

United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 26 year history of providing carrier grade telecom solutions. From USAN’s initial service offering of hosted IVR, USAN has continued to develop new private cloud solutions and capabilities. USAN’s multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the world’s largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availability—greater than 99.999% in each year of operation.

For more information, please visit us at www.usan.com