***This position is local to Boise, ID. If you are willing to relocate, please include a cover letter indicating this with your timeline. Short of this, candidates not local to the Boise metro area will be rejected.***
We are an IT Managed Services company with plenty of room for the right candidate to grow within our organization. Our ideal candidate is a natural problem solver who is confident and enjoys interacting with people. We are interested in outgoing people who can think on their feet, learn technical issues quickly and who can communicate to customers in plain English, with patience and empathy.
Our core values are:
- Five Star Service - Every touchpoint should inspire a five star review.
- Security First - Data and business security is above all
- The Scotty Effect - Under promise and over deliver.
- No Drama - Do not bring drama to the office or the client.
- Embrace chaos - Stay calm, learn as you go, have fun.
Responsibilities:
- Perform scheduled proactive reviews of assigned client environments
- Utilize specialized tools for benchmarking client infrastructures
- Identify risks linked to outdated or misconfigured systems
- Drive down Tickets per Endpoint per Month (TPE/M) and avg resolution time
- Develop and manage the technical documentation and SOP library
- Build and maintain knowledge of client technologies
- Provide on-site technical support for end-users inclusive of troubleshooting and repair of hardware and software related issues, including peripheral devices, connectivity to local and wide area networks
- Set-up new computer equipment based on a standard configuration
- Exhibits company core values and enhances company culture
Competencies:
- Technical proficiency in relevant technologies with ongoing learning
- Strong organizational and coordination skills
- Advanced communication for client and team engagement
- Effective multitasking and task prioritization
- Client-focused mindset for business needs alignment
- Collaborative team approach for solution development
- Ability to follow standard operating procedures and create new ones where needed
- Ability to keep documentation on clients' environments up to date using provided tool set
Experience:
- Bachelor's degree or equivalent experience in a relevant field
- Experienced with troubleshooting, diagnosing, and problem resolution computer, peripheral and network related issues
- Experience with Desktop PC hardware skills, troubleshooting, diagnostics, cleanups, etc.
- Software skills for Office, Office 365, Google Apps and other basic business apps
- Essential business acumen and strong communication skills
- CompTIA Network+ or Security+ certification preferred
- Previous experience in an MSP environment preferred
Pay: $43,680.00 - $58,240.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Computer Support: 2 years (Preferred)
Location:
- Boise, ID 83705 (Preferred)
Work Location: In person
