POSITION SUMMARY
The Sales and Design consultant will be responsible for following up on leads who engage in Granite Empire of Cincinnati products and convert them into customers, by setting up in-store appointments and assisting the client in the process of getting their countertops done. Duties will include reaching out to current and potential clients to increase showroom appointments and in-home estimates, calling warm leads, qualifying, and helping with designing. In order to be successful in this role, you will need to have home improvement sales experience, an understanding of the sales process and dynamics, and demonstrate superb interpersonal skills.
ABOUT GRANITE EMPIRE
Our mission is to transform dreams and ideas into reality, we create our client's dreamed kitchens that will bring joy to their homes for years. We assist clients in the remodeling process by providing outstanding customer service and support. Our core values are the backbone of our business and guide our hiring process: We are accountable, responsible, aligned, and results-oriented, we impact and take ownership.
OBJECTIVES
- Assist customers in selecting the right countertop color and design for their needs and preferences
- Conduct product demonstrations, explain features and benefits to customers
- Gather the necessary information from the client to provide estimates
- Manage the pipeline of prospects using company CRM and perform daily review of leads and lead sources
- Perform daily follow-up with the existing customer and complete 100% of your to-do list for the day
- Manage customer accounts and ensure timely delivery of products
- Collaborate with the team members to meet sales targets and achieve company goals
- Maintain a clean and organized showroom environment
- Stay up-to-date on the latest cabinets/ countertops trends and product knowledge
- Keep good communication with all departments.
- Interact with customers that come into the store.
- Team up with co-workers to make excellent, proper customer service.
COMPETENCIES
- Knowledge of basic sales principles rapport building, negotiations, offers, overcoming objections, and closing.
- Ability to meet or exceed sales quota of one appointment per day
- Ability to leverage CRM software and be accurate in taking notes on clients
- Comfortable with consistent follow-up and ability to get creative when reaching out to clients (i.e. video messages, gifts…etc)
- Knowledgeable of the Product and Pricing guide and stay up to date with any changes
EDUCATION AND EXPERIENCE
- GED or high school diploma preferred
- At least 2-5 years of work experience in a sales-specific role with a long cycle transaction, and organizational development.
- Remodeling/ Construction experience is a plus.
PHYSICAL REQUIREMENTS
- Prolonged periods sitting at a desk and working on a computer
- Ability to spend prolonged periods of time standing, speaking, walking, and/or sitting
- Position may require travel: Up to 40%
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Granite Empire of Cincinnati recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
If you are passionate about Natural stone and countertop design, have a knack for sales, and enjoy working with customers, we want to hear from you! Join our team as a Sales and Design consultant and help our clients transform their kitchens. Apply today!
Job Type: Full-time
Pay: $5,900.00 - $8,400.00 per month
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Application Question(s):
- In the last 12 months, what was your average monthly personal sales volume?
- What product or service were you selling?
- This role requires in-person showroom sales and Saturdays. Are you available? Yes or No.
- This role is $32,000 base + uncapped commission starting at 4%. Are you comfortable with this structure?(Yes/No)
Work Location: In person
