The Company:
As a certified “Great Place to Work” Company headquartered in Westborough, MA, with nationwide employees, OUR PEOPLE ARE WHAT MAKES US GREAT! ClearPlan takes pride in delivering our specialty services utilizing our experienced Program Planning & Control Teams, which rank as best in the industry. Founded in 2013, ClearPlan specializes in providing program management services to federal and commercial contractors who are executing large, complex programs, nationwide. We have created an environment where the best can thrive, while providing support services to our clients and maintaining the highest quality standards with professionalism and integrity. We strive for excellence and have fun along the way which is why we are the Employer of Choice and the Vendor of Choice for our clients. We have over one hundred clients, mostly Fortune 100/500, primarily serving clients in the Aerospace & Defense industry.
The Perfect Candidate:
The perfect candidate is a versatile, proactive IT professional with a passion for optimizing virtual environments and delivering seamless user experiences. They thrive in dynamic settings, juggling infrastructure management with hands-on support, and excel at problem-solving under pressure. What sets them apart is their deep expertise in Azure technologies and/or comparable expertise in legacy on-premise infrastructure, combined with strong administrative skills across Microsoft ecosystems, and a commitment to innovation in tools like Microsoft Fabric. For ClearPlan, they'll be the go-to expert who not only maintains critical systems but also enhances training initiatives through creative hardware solutions, all while embodying a collaborative spirit that aligns with our mission to empower teams with reliable, cutting-edge IT support. US citizenship is essential, and a background in or eligibility for DOD clearance will make them an even stronger fit for our secure, mission-driven projects.
The Role:
Join ClearPlan as a Multi-Functional IT Administrator, where you'll play a pivotal role in shaping our virtual and cloud-based infrastructure to drive efficiency and innovation.
In this exciting position, you'll oversee Azure Virtual Desktop environments, manage key applications and databases, and provide essential IT support that keeps our teams productive. Collaborating closely with cross-functional groups including project managers, developers, and end-users, you'll ensure smooth operations across our Microsoft-centric tools while owning unique initiatives like our mobile "classroom in a box" for nationwide training.
This role offers the opportunity to blend technical expertise with real-world impact, from troubleshooting daily issues to potentially crafting insightful data visualizations in Microsoft Fabric, all in a supportive environment that values your growth and contributions.
What You Will Do:
- Manage and maintain Azure Virtual Desktop environments, including oversight of multiple host pools, virtual infrastructure, application servers, and SQL databases.
- Administer and support Project Portfolio Management (PPM) products from vendors such as Microsoft, Deltek, Oracle, and others, ensuring optimal performance and updates. NOTE: Prior user / admin experience for each product is not necessary, but candidate must be familiar with components of standard enterprise application architecture (client, app server, and database tiers).
- Handle standard IT support tasks, including basic ticketing, password resets, and troubleshooting for end-users.
- Provide administration and support for SharePoint and Teams environments within the Commercial Microsoft Cloud.
- Own the maintenance of student accounts and the "classroom in a box" setup, which includes managing 20+ student laptops and associated hardware for deployment to hands-on training sessions anywhere in the U.S.
- Potentially develop and support Microsoft Fabric artifacts, such as reports, dashboards, apps, and datasets, to enhance data-driven decision-making.
What You Will Need:
- Proven experience managing Azure Virtual Desktop, including host pools, virtual infrastructure, and associated servers (applications and SQL). Will also accept comparable experience administering legacy on-premise infrastructure.
- Proficiency in IT support fundamentals, such as ticketing systems, password management, and troubleshooting.
- Strong skills in SharePoint and Teams administration within Microsoft Cloud environments.
- Ability to manage hardware and accounts for training setups, including laptops and related equipment.
- US Citizenship is required.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
Nice If You Have:
- Experience with Microsoft Fabric for developing reports, dashboards, apps, and datasets.
- Past DOD clearance or the ability to obtain one.
- Familiarity with additional Microsoft Azure services or cloud certifications (e.g., Azure Administrator Associate).
- Background in educational or training technology support.
- Advanced skills in SQL database management or scripting for automation.
ClearPlan is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
