AKA Hotels and Residences, operated by Franklin Hospitality, offers sophisticated hotel accommodations and spacious furnished residences with exceptional business, wellness, and lifestyle amenities in iconic neighborhoods.
As leaders in long-stay living, we have evolved the hotel category into a high-quality experience that is more livable through our core residential philosophies.
AKA accommodations balance the privacy and comfort of a residence with the hospitality, service, and style of an intimate hotel. Franklin Hospitality dba AKA Hotels and Residences continue a legacy of innovation and excellence in hospitality, redefining the experience of long-term stays through elevated design, personalized service, and a commitment to quality.
Team Member Requirements
- Demonstrate a willingness to accept and perform the most effective role for the success of the team and company.
- Represent the Franklin Hospitality culture and standards to all team members and residents.
- Maintain regular attendance in compliance with Franklin Hospitality standards.
- Approach all interactions with residents and team members in a friendly, service-oriented manner.
- Maintain resident and guest privacy and confidentiality, protecting all personal information.
- Adhere to Franklin Hospitality Image Requirements Policy.
The Sales/Reservation Coordinator is responsible for managing all aspects of reservations and providing essential support to the sales team. This role involves coordinating room reservations, group bookings, and assisting in achieving overall sales goals.
The Sales/Reservation Coordinator works closely with the Director of Sales and the Director of Revenue Management (DORM), and other departments to ensure a seamless reservation process while delivering exceptional service to guests and clients.
Key Responsibilities
- Handle all aspects of room reservations, including inquiries, bookings, modifications, and cancellations.
- Maintain a comprehensive understanding of room types, rates, and availability.
- Ensure accurate and timely input of reservations into the property management system (PMS).
- Confirm reservations with guests and provide all necessary details promptly.
- Assist the DORM with OTA reservations, apply payments, reconcile OTA commissions, and respond to extranet concerns.
Group and VIP Bookings
- Manage group reservations, including coordinating room blocks, rooming lists, and specific group requirements.
- Prepare and manage VIP reservations and associated materials (e.g., VIP cards).
- Communicate updates on group bookings and special requests to relevant departments.
- Assist with internal correspondence related to group events and functions.
Sales Support and Communication
- Collaborate with the sales team to identify potential sales opportunities.
- Maintain organized and accurate records of client interactions and transactions.
- Provide regular updates to the Director of Sales & Marketing and DORM regarding reservations, group status, and guest feedback.
- Respond to guest inquiries and concerns promptly, courteously, and professionally.
- Work closely with other hotel departments to ensure seamless communication and guest satisfaction.
- Deliver personalized service and accurate information to ensure a high level of guest satisfaction.
- Exhibit professionalism and a guest-focused attitude at all times.
Desired Skills
- Strong guest and resident service orientation.
- Excellent problem-solving and decision-making skills.
- Opera Cloud Experience
- Energetic, self-motivated, and proactive approach.
- Positive “can-do” attitude and willingness to take initiative.
- Superior organizational skills and attention to detail.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills and ability to collaborate effectively.
Required Qualifications
- Strong communication, customer service, and multitasking skills.
- Meticulous attention to detail and strong organizational abilities.
- High school diploma or equivalent required; Associate degree preferred.
- Flexibility and adaptability to frequent changes in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Adobe).
- Opera Cloud Experience
- Ability to work independently and as part of a team.
- Previous experience in the hospitality or hotel industry is a plus.
Physical Requirements
- Must be able to lift up to 15 lbs.
- Ability to sit, stand, bend, stretch, lift items, and move frequently throughout working hours.
