Organization: Alonso & Alonso Attorneys at Law, PLLC
Reports to: Director of Process Improvement
Employment Type: Full-Time Employee
Location: RemoteAbout UsAt Alonso & Alonso Attorneys at Law, we are a mission-driven organization dedicated to transforming lives through compassionate, effective legal advocacy. Behind every successful client outcome stands a team of professionals working in harmony, driven by process excellence, collaboration, and a shared vision of impact. Our continued growth depends on the strength of our systems and the precision of our execution, which is why we are expanding our Quality and Process Improvement team with an experienced Program Manager who can turn ideas into measurable results.Position SummaryWe are seeking a dynamic and detail-oriented Program Manager to align operational objectives and executive initiatives with strategic initiatives across departments. This individual will oversee project tasking, prioritization, change management, and ensure effective communication among teams to drive projects that achieve SQDP (Safety, Quality, Delivery, and Profitability) goals.Key Responsibilities● Operational Alignment:○ Collaborate with departmental leaders to define operational objectives, ensuring alignment with SQDP standards for process improvement.○ Analyze project impacts across IT, marketing, sales, legal, and other departments to ensure integrated project planning.● Project Tasking & Prioritization:○ Develop and maintain a comprehensive project task list, prioritizing tasks based on strategic objectives and departmental needs.○ Track project milestones, deliverables, and deadlines, adjusting as necessary to accommodate changing priorities.● Change Management:○ Lead change management initiatives, ensuring all stakeholders understand and adapt to new processes and systems.○ Develop and implement change communication strategies to facilitate smooth transitions and acceptance across departments.● Training Coordination:○ Collaborate with Training and Development teams to create training programs that foster employee understanding of new processes and systems.○ Ensure that training materials are updated and align with project goals and departmental objectives.● Reporting & Analysis:○ Prepare and present regular report outs on project status, including timelines, risks, and achievements to stakeholders.○ Evaluate return on investment (ROI) for various initiatives, ensuring that projects contribute positively to business objectives.● KPI Alignment:○ Establish and monitor project-specific KPIs, ensuring that all projects are aligned with company goals and objectives.○ Utilize data to drive decision-making and enhance project outcomes.● Interdepartmental Coordination:○ Serve as the primary liaison between departments, facilitating communication and collaboration on training initiatives, change management, and project statuses.○ Foster a culture of teamwork and accountability among all stakeholders.Required Qualifications● Education:○ Bachelor’s degree in Management, Business Administration, or a related field.● Experience:○ Minimum of 3-5 years of project management experience, preferably in a cross-functional business environment.○ Proven track record in change management and process improvement.● Skills:○ Strong organizational and multitasking abilities.○ Excellent communication and interpersonal skills.○ Proficiency in project management tools and software.○ Analytical mindset with a focus on KPI tracking and ROI assessments.Preferred Qualifications● PMP Certification
● CAPM Certification
Why Join Us?At Alonso & Alonso, you will have the opportunity to lead projects that make a significant impact across departments. We offer competitive compensation, comprehensive benefits, and a collaborative work environment where your contributions are valued.Core Competencies● Operational Excellence: Executes projects with precision, timeliness, and accountability.● Strategic Agility: Balances long-term objectives with day-to-day execution needs.● Analytical Insight: Uses data to guide decisions, measure performance, and optimize outcomes.● Collaborative Leadership: Fosters teamwork across departments to achieve shared goals.● Process Mindset: Continuously seeks opportunities to streamline and scale operations.1. Project Timeliness● Percentage of Projects Completed on Time: Aim for 90% of projects to be completed on or before the deadline over the next fiscal year.● Average Time to Complete Projects: Reduce the average project completion time to within 10% of planned timelines for all projects initiated in Q1 and Q2.2. Budget Adherence● Percentage of Projects Within Budget: Achieve 85% of projects being completed within the approved budget over the next two years.● Cost Variance: Limit the variance between estimated and actual project costs to no more than 5% for 95% of all projects by the end of the upcoming fiscal year.3. Stakeholder Satisfaction● Survey Results: Achieve an average stakeholder satisfaction score of 4 out of 5 on project delivery surveys conducted at the end of each project.● Net Promoter Score (NPS): Attain a Net Promoter Score of +30 from internal departments within 30 days post-project completion for all major projects.4. Change Management Effectiveness● Adoption Rate: Achieve at least a 75% adoption rate of new processes and systems within three months of implementation on all major initiatives.● Change-Related Incidents: Reduce change-related incidents to less than 5 reported issues per project within 60 days post-implementation.5. Training Impact● Training Completion Rates: Target 95% training completion rates for employees involved in new initiatives within one month of training rollout.● Post-Training Performance Improvement: Achieve a 15% improvement in performance metrics for trained employees within three months post-training.6. ROI on Project Initiatives● Calculated ROI: Generate a minimum ROI of 150% for completed projects within six months post-implementation.● Financial Impact: Measure the financial impact of projects against departmental objectives, aiming for a positive contribution to departmental revenue targets by 20% within the fiscal year.7. KPI Achievement Rate● Percentage of KPIs Met: Achieve at least 80% of defined KPIs met for each project or initiative assessed quarterly.● Overall Performance Improvement: Measure an overall performance improvement of at least 10% against established KPIs by the end of the fiscal year.8. Interdepartmental Collaboration● Cross-Departmental Projects: Successfully execute at least 5 cross-departmental projects annually.● Meeting Frequency and Effectiveness: Conduct bi-monthly interdepartmental meetings, aiming for a 90% satisfaction rate on meeting effectiveness as surveyed quarterly.9. Risk Management● Number of Risks Mitigated: Successfully mitigate at least 90% of identified project risks and issues throughout the lifecycle of each project.● Average Issue Resolution Time: Reduce the average resolution time for project-related issues to within 48 hours for 95% of cases.10. Continuous Improvement Initiatives● Number of Improvement Ideas: Generate and implement a minimum of 10 improvement ideas each quarter, documenting the impact of each.● Performance Improvement Measurement: Achieve at least a 20% performance improvement post-implementation of best practices, evaluated quarterly.Work EnvironmentRemote Role
Occasional travel may be required for on-site project coordination or team initiatives.
Collaborative, dynamic, and mission-driven environment focused on operational excellence.Technical Requirements● Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Minimum 8 GB RAM, 256 GB SSD.● OS: Windows 11 or macOS.● Monitors: Two screens required.● Headset: USB wired or wireless.● Internet: Wired connection, minimum 20 Mbps.Compensation & BenefitsSalary: Commensurate with experience Benefits Include (subject to change):
● Retirement Plan with company matching
● Competitive salary
● Robust PTO package, with Unlimited PTO after 3 years
● Mental health days, company holidays
● 4 weeks of paid new parent bonding leave
● Company sponsored - medical, dental, vision, disability, accident, critical illness, hospital indemnity, and life insurances
● Mental health support
Application ProcessYou may apply to our career page: Physical DemandsThis position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently.Equal Opportunity Statement
Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.
Job Types: Full-time, Permanent
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in San Antonio, TX 78207
