Business Analyst

Aditi Consulting • Contract • Santa Ana, CA, US • $20 - $27 / hour • 5d ago

Payrate: $20.00 - $27.00/hr.

Summary:
The primary function is to maintain order management, order allocation, and fulfillment, including handling back orders and communication with internal and external customers. Additional responsibilities include generating ad hoc reports, conducting data analysis, and participating in projects. The role involves reporting to GPCA CE order management.

Responsibilities

Receive and process customer orders through various channels.
Verify order details, including product specifications, quantities, and delivery requirements.
Ensure orders are entered into the system accurately and promptly.
Track orders from placement to delivery, ensuring timely fulfillment.
Monitor order status and communicate updates to customers and internal teams.
Resolve any discrepancies or issues related to orders.
Address customer inquiries and concerns regarding orders, including changes, cancellations, or returns.
Provide clear and accurate information about order status, shipping times, and delivery options.
Build and maintain positive relationships with customers.
Coordinate with inventory and warehouse teams to ensure product availability.
Identify and address potential stockouts or delays that may impact order fulfillment.
Maintain accurate records of all orders, including order history, modifications, and customer communications.
Generate reports on order volume, processing times, and customer satisfaction metrics.
Analyze data to identify trends and areas for improvement.
Ensure compliance with company policies, procedures, and legal requirements related to order management.
Conduct regular audits to verify the accuracy of order processing and documentation.

Qualifications

Bachelor's degree in business management, economics, finance, accounting, or a relevant field required.
2 years’ experience required.
Strong attention to detail and organizational skills.
Basic knowledge in order management systems and software a plus (e.g., ERP, CRM).
Excellent communication and interpersonal skills.
Eagerness to learn and grow in a professional environment.

Desired Skills

Customer service
Problem-solving
Data analysis
Time management
Team collaboration

Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $27.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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