Position Overview
At Benebone, we know that dogs make us better people. We live healthier, happier lives because of them. Our mission is simple: make lives better for dogs and the people who love them. We do that through quality, community, and a good dose of fun. We strive to make a lasting positive impact on everyone we touch.
We’re sniffing out a detail-oriented and motivated Operations Coordinator to join our pack. This role will involve owning and executing various key operational tasks. Sure, you’ll be using spreadsheets and reviewing vendor compliance manuals, but you may find yourself at a dog park handing out bones or a shelter walking dogs with other dog-obsessed folks. The ideal candidate will have 2+ years of supply chain experience. Familiarity with NetSuite is a plus. This is a full-time, in-office role with occasional travel opportunities. But don’t worry—if you’re asked to travel, we’ll be sure to add some fun!
We’re looking for a dedicated, dog-loving individual who is excited to dig in, effectively contribute to our various teams, and help us achieve our company goals. You’ll play a key role in scaling our operations and ensuring we deliver quality products on time to the biggest names in retail and e-commerce. As we grow, so will your responsibilities. Everyone has access to the CEO and Executive Team. If you want a predictable job in a cubicle at a big company with 6 bosses between you and the CEO, Benebone isn’t the place for you. But if you’re looking for an exciting place that’s growing like a golden retriever puppy, fetch your resume and send it our way.
This is a great opportunity for someone looking to grow in supply chain management, operations, and project management. Below is some of the stuff you’ll find yourself doing.
Tasks & Responsibilities
· Manage order processing from initial entry through fulfillment
· Ensure order accuracy, timeliness, and alignment with requirements
· Proactively monitor order statuses and coordinate with partners to expedite as needed
· Resolve discrepancies between orders, invoices, and received goods
· Review and maintain compliance with retailer routing, labeling, and testing requirements
· Collaborate with the Sales, Marketing, and Product teams to support programs and product launches
· Execute item setup and maintain item-level data across internal systems and retail platforms
· Maintain accurate product costings, internal tools, BOMs, and spec sheets
· Participate in Habitat for Humanity builds, community events, and service activities
· Speak up about what we can do better, whether it’s social media, product development, or philanthropy
· Share Benebone joy with friends, family, and plenty of enthusiastic dogs
Requirements
· Reside within commutable distance of Philadelphia, PA
· High school diploma or GED certificate
· 2+ years of experience in order management, customer operations, supply chain, or retail operations
· Comfortable navigating a growing and sometimes unpredictable environment
· Organized, detail-oriented, and able to manage projects and priorities without letting things fall through the cracks
· Able to think analytically, communicate clearly, and work well with teammates across the business
· Experience processing and managing customer orders within an ERP system
· Have an allergic reaction to the phrase “that’s not my job”
· Position may require travel, including overnights and multiple days
· Pitch in occasionally at a dog shelter, local store, or event
· A quiet place to remotely work with a computer and reliable internet access
Stand Out From The Crowd
· Associate’s or Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field
· Previous pet industry experience
· Experience in consumer goods, manufacturing, or retail operations
· Experience with NetSuite, Power BI, Shopify, and EDI processing
· Openness to occasional office pranks
