HR Central Analyst
Location: Remote
Type: Contract-to-Hire
Compensation: $24–$26/hr
Schedule: Monday–Friday | 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM Overview:System One is seeking an HR Central Analyst to support a high-volume, fast-paced HR shared services environment. This role is ideal for someone who is highly organized, proactive, and comfortable managing multiple priorities while delivering a strong employee experience. This individual will serve as a first point of contact for HR-related inquiries and play a key role in supporting HR programs, systems, and processes across the organization.
Key Responsibilities- Provide first-level HR support by responding to employee inquiries related to HR policies, payroll, benefits, and procedures
- Support HR programs such as onboarding, offboarding, unemployment claims, and other shared services functions
- Deliver a high-quality employee experience through timely, accurate, and professional communication
- Manage and resolve inquiries through multiple channels (Salesforce, phone, email, chat)
- Conduct virtual new hire orientations
- Document all interactions within the case management system
- Escalate complex issues appropriately to HR leadership
- Generate ad hoc HR reports and support data analysis efforts
- Ensure compliance with service level objectives (SLOs) and internal processes
- Maintain and contribute to knowledge management tools and documentation
- Promote and train employees on HR self-service tools
- Provide cross-functional support to HR team members as needed
Skills & Qualifications- Bachelor’s Degree in Human Resources, Business Administration, Psychology, or related field (or equivalent experience)
- 2+ years of experience in HR, HR shared services, or a related function
- Strong attention to detail with a high level of accuracy
- Ability to work independently in a fast-paced, high-volume environment
- Proactive mindset with strong problem-solving skills
- Excellent written and verbal communication skills, including handling sensitive/confidential information
- Strong organizational and time management skills with the ability to manage multiple priorities
- Analytical mindset with the ability to interpret data and identify trends
- Experience improving HR processes and workflows
- Ability to build relationships across all levels of an organization
- Familiarity with HR systems and case management tools (Salesforce experience preferred)
- Knowledge of HR principles, policies, and procedures (California experience is a plus, not required)
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #236-Eng Pasadena
