OverviewResponsibilities
Position Summary
We are seeking an experienced Technical Business Analyst to support and enhance our Commercial Digital Banking technology. This role sits within the Commercial Digital Banking IT team and focuses on client0facing applications, including Fiserv Commercial Center (commercial online banking), Check and ACH Positive Pay, and other supporting platforms. The Technical Business Analyst will document and translate business requirements into effective technical solutions across Old National Bank0fs Commercial business lines, while developing and improving business processes to align with strategic initiatives. This role also contributes to the ongoing troubleshooting and support of the 20+ applications maintained by the team.
Salary Range
The salary range for this position is $98,400/Yr. - $199,000/Yr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
Key Accountabilities
Key Accountability 1: Solution & Process Design Leadership
- Serve as IT project lead to ensure business requirements are fully captured for solution design, testing, and implementation across corporate systems.
- Partner with business sponsors to define requirements that improve efficiency and application functionality.
- Design current- and future0state workflows, processes, and solutions to address business needs.
- Coordinate cross0functional teams to drive projects from concept through delivery.
Key Accountability 2: Testing, Quality and Delivery Execution
- Develop comprehensive test strategies that include appropriate integration and end0to0end process components.
- Create test cases, conduct system integration testing, and validate results to ensure solution quality.
- Exercise independent judgment and take a lead role in managing project execution and issue resolution.
- Collaborate with vendors to troubleshoot issues and support applications as needed.
Key Accountability 3: Stakeholder Partnership and Communication
- Build strong, cross0functional understanding of the company0fs products and business operations.
- Clearly communicate complex technical concepts in a way that is easily understood by business partners.
- Proactively increase client satisfaction by managing expectations and strengthening stakeholder relationships.
Key Accountability 4: Emerging Technology & AI Enablement
- Participate in the evaluation and implementation of AI-enabled features or tools within commercial digital banking platforms (e.g., workflow automation, data analysis, or decision-support capabilities), working closely with technical teams and vendors.
- Assist in documenting requirements and controls for emerging technologies, including AI-driven solutions, ensuring alignment with business goals, risk standards, and regulatory expectations.
Key Competencies for Position
- Promotes Change - Actively seeks information to understand the rationale, implications, and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance. Aligns activities to meet individual, team and organizational goals
- Strategy in Action - Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal. Actively seeks to understand factors and trends that may influence role. Anticipates risks and develops contingency plans to manage risks. Identifies opportunities for improvement and seeks insights from other sources to generate potential solutions. Aligns activities to meet individual, team and organizational goals.
- Compelling Communication - Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Unites others towards common goal. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.
- Makes Decisions & Solves Problems - Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understand the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time. Takes action that is consistent with available facts, constraints and probable consequences.
- Personifies ONB Culture - Consistently demonstrates Old National's culture and values in daily interactions. Models our values -how we show up in the workplace. Places the organization's goals before individual or team goals. Demonstrates the desire to be part of something beyond themselves by investing time, heart, and expertise to help clients and communities thrive.
Qualifications and Education Requirements
- 6-8 years+ experience in technical business analysis within the Commercial Banking or Financial Services industry, including a strong understanding of commercial online banking platforms and backend payment systems such as ACH, SWIFT, wires, FX, and check/ACH Positive Pay solutions.
- Proven ability to evaluate complex data, identify trends, draw sound conclusions, and partner with cross0functional teams to develop actionable recommendations.
- Demonstrated project management skills, including the ability to plan, prioritize, and manage multiple, sometimes competing, initiatives simultaneously.
- Strong technical acumen, with a solid grasp of platform capabilities, development best practices, and the translation of business requirements into effective solution designs.
- Excellent written and verbal communication skills, with the ability to tailor messaging to varied audiences
Key Measures of Success/Key Deliverables:
- Demonstrates the ability to effectively prepare and maintain the following documents and tools:
- Business Process
- Process Flow Analysis
- Functional Design
- Requirements Definition
- Project Plans
- Demonstrates the following Leadership skills:
- Monitors progress and follow-ups.
- Provides respectful feedback.
- Escalates where necessary.
- Delivers projects on time.
