Overview
The Customer Experience & Sales Coordinator is a key member of our team, responsible for driving sales while providing excellent customer service. This position will play a crucial role in managing client relationships, supporting the sales process, and ensuring smooth day-to-day operations of both sales and customer support. The role requires a strong communicator with a customer-first mindset who is able to juggle multiple responsibilities.
Key Responsibilities:
· Serve as the main point of contact for customer inquiries across retail, e-commerce, and corporate orders, providing timely and effective responses.
· Coordinate sales activities, including responding to inquiries, managing orders, and preparing sales reports.
· Assist in identifying and pursuing new sales opportunities with corporate clients.
· Maintain and develop strong customer relationships, ensuring a high level of customer satisfaction.
· Track client feedback and suggest improvements to processes to enhance customer satisfaction.
· Support the Corporate Sales Manager with account management, sales strategies, and follow-ups.
· Oversee customer experience operations, ensuring all inquiries and issues are resolved promptly.
· Manage and oversee review site content and responses (experience with platforms like Yext preferred).
· Assist with cross-departmental coordination to ensure seamless client experiences.
· Assist with onboarding and retaining key corporate clients, providing personalized service to build long-term relationships.
· Manage office administration to maintain a productive and organized work environment.
· Assist in custom order creation with the Pastry Lab team.
· Manage and assist retail team with organizing large orders when necessary.
Qualifications:
· Bachelor’s degree in business, marketing, or a related field (preferred).
· 2+ years of experience in sales coordination, customer service, or a related role.
· Strong interpersonal and communication skills with a proactive approach to solving client issues.
· Ability to multitask and prioritize in a fast-paced environment.
· Familiarity with Microsoft Office Suite and customer review management tools
· Problem-solving mindset with a drive for action, improvement and attention to detail.
Benefits:
$23 - $25 an hour
- Work Location: In person (NYC)
