We are seeking an experienced and customer-focused Customer Service Manager to lead our support team and ensure exceptional service delivery. The ideal candidate will oversee daily customer service operations, improve customer satisfaction, develop team performance, and implement strategies that enhance the overall customer experience.
Key Responsibilities
- Manage and supervise the customer service team to ensure high-quality support.
- Develop and implement customer service policies, procedures, and standards.
- Handle escalated customer complaints and resolve complex issues efficiently.
- Monitor team performance and provide coaching, training, and performance feedback.
- Track customer service metrics and prepare performance reports.
- Ensure timely responses to customer inquiries via phone, email, chat, or social media.
- Collaborate with other departments to improve customer experience and operational processes.
- Maintain a positive and professional relationship with customers and stakeholders.
- Identify opportunities to improve workflows and customer satisfaction.
Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field preferred.
- Proven experience in customer service management or a similar leadership role.
- Strong leadership, communication, and problem-solving skills.
Benefits
- Competitive salary
- Health and wellness benefits
- Paid time off and holidays
- Career development opportunities
- Flexible work environment
- Supportive and collaborative team culture
