Job Overview
We are seeking a highly skilled Remote ServiceNow Enterprise Business Analyst to join our dynamic team. In this pivotal role, you will serve as a bridge between business stakeholders and technical teams, leveraging your expertise to optimize ServiceNow platform implementations and integrations across enterprise environments. Your analytical acumen and project management skills will drive process improvements, enhance data-driven decision-making, and support the organization’s digital transformation initiatives. The ideal candidate will possess a comprehensive understanding of business analysis, data analytics, and ServiceNow architecture, ensuring solutions align with strategic objectives while adhering to industry best practices.
Duties
- Collaborate with business units to gather, analyze, and document requirements for ServiceNow modules and related enterprise systems.
- Design and develop workflows, dashboards, and reports within ServiceNow to improve operational efficiency and visibility.
- Conduct detailed data analysis utilizing tools such as Tableau, Power BI, Looker, R, and SQL to identify trends and support decision-making processes.
- Lead process mapping sessions using Visio and facilitate workshops to streamline workflows aligned with Agile methodologies.
- Manage project lifecycles from initiation through implementation, ensuring adherence to SDLC (Software Development Life Cycle) standards.
- Develop database schemas and perform database design tasks using Microsoft SQL Server, Oracle, and ETL tools like Talend and Bash scripting.
- Support integration efforts by utilizing Python, VBA, and Linked Data techniques to connect disparate systems securely and efficiently.
- Monitor project progress using project management tools; communicate updates effectively across teams.
- Assist in defining data governance policies to ensure data quality, security, and compliance across platforms.
- Provide ongoing support for platform enhancements by analyzing system performance metrics and user feedback.
Requirements
- Proven experience as a Business Analyst with a focus on ServiceNow enterprise solutions in a remote setting.
- Strong proficiency in business analysis techniques combined with technical expertise in SDLC processes.
- Extensive knowledge of data analysis tools including Tableau, Power BI, Looker, R, SQL, and ETL processes.
- Hands-on experience with database design using Microsoft SQL Server or Oracle; familiarity with database management best practices.
- Skilled in project management methodologies such as Agile; capable of managing multiple projects simultaneously.
- Technical proficiency in scripting languages such as Python, Bash (Unix shell), VBA; experience with Linked Data integration is a plus.
- Familiarity with analysis skills related to analytics platforms like Talend; understanding of system architecture including Oracle databases.
- Excellent communication skills with the ability to translate complex technical concepts into clear business language.
- Demonstrated ability to collaborate effectively across diverse teams while maintaining attention to detail. If you are passionate about leveraging data analytics and enterprise systems to drive strategic growth within a flexible remote environment, we encourage you to apply today. Join us in shaping innovative solutions that empower organizational success.
Pay: $135,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Visa sponsorship
- Vision insurance
Work Location: Remote
