Hours:
40
Schedule:
Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
$27.62 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Purpose of Position:
This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL's success.
Accountabilities:
Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:
- Creating a positive member experience
- Educating and referring a variety of products and services to members
- Net Promoter Score target
- Employee Satisfaction target
- Satisfactory audits
- Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
Engage in supporting the key building blocks to ESL’s success including:
- Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”
- Modeling ESL’s core values
- Engaging in continuous self-development
- Engage in Peer coaching
- Proactively engage in mining book of business to grow customer relationships
- Supporting the VolunCare Program
- Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools
Qualifications:
- B.A. or B.S. plus 1 year of sales/service experience or 6 years’ sales/service experience in financial or comparable industry
- High School diploma or High School equivalency diploma required
- 1 – 3 years progressively successful branch based Business Banking and Wealth line of business preferred
- Broad understanding of the financial services industry preferred
- Demonstrated mastery in the skill of outbound calling
- Strong, communication, problem solving and decision making abilities
- A high degree of flexibility to support branch needs
- Proficient in building customer and peer relationships
- Proficient in PC applications
- Notary preferred; if not obtain within 12 months of filling role
- Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL
- Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper.
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
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