STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.
“Beware of scams. S3 never asks for money during its onboarding process.”
Job Title: Business Systems Analyst with SAP
Contract Length: 6+ months
Location: Brandon, FL 33510
On Site Work
Pay: 45-50 per hr on W2
We are seeking a highly analytical and detail-oriented Business Systems Analyst to support Customer Experience (CE) Business Solutions initiatives within a utility services environment. This role serves as a key liaison between business operations and IT teams, supporting SAP CRM/IS-U and Billing solutions through incident management, requirements gathering, testing coordination, and continuous process improvement.
The ideal candidate will possess strong SDLC experience, proven project coordination skills, and hands-on expertise in production support, ServiceNow incident management, UAT testing, and SAP utility applications.
Key Requirements
Incident & Request Management
- Conduct incident triage, assessment, prioritization, and resolution coordination for ServiceNow incidents and requests.
- Partner with business stakeholders and technology teams to ensure timely incident resolution and request lifecycle completion.
- Analyze SAP IS-U and CRM Device Management incidents through root cause analysis, data validation, and cross-functional coordination.
- Support production operations by identifying recurring system issues and implementing process improvements to reduce incident recurrence and improve resolution timelines.
Requirements Gathering & Solution Delivery
- Facilitate workshops and requirement-gathering sessions with business stakeholders to document current-state processes, identify gaps, and define future-state solutions.
- Prepare and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, functional specifications, and process flows.
- Collaborate with technical teams to translate business requirements into system enhancements and technical solutions.
- Participate in SDLC activities across Agile and Waterfall methodologies.
Testing & Quality Assurance
- Develop UAT strategies, test plans, test cases, and testing documentation for SAP CRM, Billing, and Device Management enhancements.
- Coordinate and support system integration testing, user acceptance testing, and defect resolution activities.
- Maintain testing artifacts, version control, and documentation repositories using SharePoint and Smartsheet.
Data Analysis & Reporting
- Design and maintain KPI dashboards using Power BI, Tableau, and Qlik to monitor billing performance, outage metrics, incident trends, and operational efficiency.
- Perform data analysis using SAP BusinessObjects and ServiceNow Performance Analytics to identify trends and recommend operational improvements.
- Support outage and reliability reporting initiatives, including metrics such as SAIFI and CMI.
Business & Process Improvement
- Support strategic planning initiatives including SWOT analysis sessions and business process evaluations.
- Collaborate with cross-functional stakeholders to improve operational processes, reporting accuracy, and customer experience outcomes.
- Develop understanding of business operations, regulatory guidelines, master data models, and governance processes within the utility environment.
Required Years and Degree
- Associate’s degree in Business Management, Information Systems, Engineering, Accounting, Communications, Mathematics, or related field.
- Minimum 4 years of experience supporting customer service operational technology solutions.
- Minimum 1 year of experience supporting SAP CRM/IS-U solutions in areas such as customer service, billing, finance, credit, or device management.
- Experience with:
- Requirements gathering and documentation
- UAT test case creation and testing support
- Incident triage and production support
- SDLC delivery methodologies
- ServiceNow incident management
- SAP CRM, IS-U, Billing, and Device Management modules
- Bachelor’s degree in a related field.
- Utility industry experience.
- Experience with Power BI, Tableau, Qlik, and SAP BusinessObjects.
- Familiarity with outage/reliability reporting metrics and regulatory reporting standards.
- Experience working in fast-paced environments with multiple stakeholders and competing priorities.
Key Skills & Competencies
- Strong analytical and problem-solving skills
- Excellent stakeholder communication and collaboration
- Ability to manage multiple assignments simultaneously
- Knowledge of business process analysis and system integrations
- Strong documentation and organizational skills
- Understanding of customer service and billing operations within utility environments
What Success Looks Like
- Effective coordination and resolution of incidents and production issues
- Accurate and complete business and functional requirements documentation
- Successful execution of testing activities and enhancement deployments
- Improved operational visibility through KPI dashboards and reporting
- Strong collaboration between business and IT teams to support customer experience initiatives
Pay: $45.00 - $50.00 per hour
Work Location: In person
