OverviewJob Summary
The Salesforce Administrator is responsible for managing, optimizing, and scaling the organization's Salesforce platform to support business operations. This role ensures data integrity, improves system usability, and partners with cross-functional teams to translate business needs into effective Salesforce solutions.
Responsibilities
Work Performed and Job Requirements
- Platform Management
- Maintain and configure Salesforce objects, fields, page layouts, record types, validation rules, flows, automation, and metadata across environments, including sandboxes and production
- Monitor system performance and recommend enhancements to improve functionality and user experience.
- Support ongoing platform maintenance and administration activities.
- User Support and Training
- Provide day-to-day support and troubleshooting for Salesforce users.
- Develop and maintain system documentation and user guides.
- Deliver onboarding and ongoing training to support user adoption and effective platform utilization.
- Data Quality and Governance
- Manage data imports, deduplication efforts, and overall data hygiene.
- Define and maintain data standards and oversee data model integrity.
- Administer security settings, including profiles, roles, permission sets, and related access controls.
- Process Automation and System Enhancement
- Build, maintain, and optimize flows, approval processes, and other automation tools.
- Identify opportunities to improve business processes through Salesforce functionality.
- Support testing, implementation, and deployment of new features and enhancements.
- Reporting and Analytics
- Create and maintain reports and dashboards to support business insights and decision-making.
- Partner with stakeholders to identify reporting requirements and deliver meaningful analytics.
- Ensure reporting accuracy and data reliability.
- Cross-Functional Collaboration and Integrations
- Work with Sales, Marketing, Service, and other business teams to understand requirements and implement scalable solutions.
- Assist with integrations between Salesforce and other business systems, including marketing automation, ERP, and support platforms.
- Participate in change management and release management activities.
- All other duties as assigned.
Qualifications
Education/Training
Minimum of a bachelor’s degree in information systems, business administration, computer science, or related discipline is preferred. Salesforce Administrator Certification (ADM-201) is required or must be obtained within a reasonable timeframe following hire.
Experience
Minimum of 2 years of experience as a Salesforce Administrator or in a similar role supporting business applications is required. Experience with Salesforce configuration, user administration, reporting, data management, process automation, and platform support is required. Experience with Experience Cloud, Marketing Cloud, CPQ, system integrations, or additional Salesforce certifications is preferred.
Knowledge, Skills and Abilities
- Strong knowledge of Salesforce administration, configuration, and platform functionality.
- Ability to translate business requirements into effective system solutions.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Experience with Salesforce reporting, dashboards, and data management tools.
- Knowledge of Salesforce security models, roles, profiles, and permission sets.
- Ability to work independently and collaboratively with cross-functional teams.
- Commitment to data accuracy, integrity, and continuous process improvement.
Additional Info
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