Summary
Job Description
Job Title: Operations and Maintenance (O&M) Program Manager
Business Title: Dynamic Systems
FLSA Status: Exempt
Location: Remote
Position Overview
Dynamic Systems is seeking an experienced Operations & Maintenance (O&M) Program Manager to lead and oversee facility operations, maintenance programs, and service delivery across assigned contracts or sites. This role is responsible for ensuring operational efficiency, regulatory compliance, and high-quality performance while driving continuous improvement and customer satisfaction.
The ideal candidate is a proactive leader with strong technical knowledge, program management experience, and a proven ability to manage teams, budgets, and client relationships in a complex operational environment.
Key Responsibilities:
- Lead the planning, execution, and oversight of all Operations & Maintenance (O&M) activities.
- Manage day-to-day operations to ensure facilities and systems perform efficiently, safely, and in compliance with contract requirements and applicable standards.
- Develop and implement preventative and predictive maintenance programs.
- Oversee subcontractors, vendors, and internal staff to ensure service quality and performance expectations are met.
- Monitor and manage program budgets, forecasts, and cost controls.
- Ensure compliance with OSHA regulations, safety programs, and company policies.
- Serve as the primary point of contact for clients, providing regular updates, performance reports, and issue resolution.
- Establish and track key performance indicators (KPIs) and metrics to drive continuous improvement.
- Conduct inspections, audits, and performance reviews to ensure adherence to contract requirements.
- Lead workforce planning, training, and development initiatives for O&M personnel.
- Support proposal development, transition efforts, and program startups as needed.
- Identify and implement process improvements, efficiencies, and cost-saving initiatives.
- Sets employee expectations, provides training and feedback, and routinely inspects the facility and employee performance and task accomplishment.
- Collaborates and coordinates with shift leads to ensure execution of services.
- Manages supply, chemical and equipment usage and training employees in the care, handling and performance with the equipment and supplies and each other.
- Use data to proactively seek out operational improvements to optimize the operation.
- Gathers and maintains required administrative tasks for daily, weekly, or monthly reporting.
- Looks for opportunities to increase revenue by providing additional or periodic services.
- Perform any additional duties as required.
Additional Duties
- Handle any escalated issues or situations appropriately
- Manage uniforms, equipment, supplies, and vehicles utilized in support of the Contracts.
- Maintains appropriate inventories to meet customer/company requirements.
- Take a proactive role in communicating with the Customer and meeting their needs; meet with customers and employees regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
- Enforce policies as outlined in the handbooks, handouts and procedure manual.
- Conduct training as required for Safety, duties and responsibilities of all employees.
- 25% travel
Qualifications:
- Bachelor’s degree in Engineering, Facilities Management, Business Administration, or related field preferred (or equivalent experience).
- Minimum 5–10 years of experience in operations and maintenance management, facilities management, or similar role.
- Demonstrated experience managing large-scale O&M programs or government/industrial contracts.
- Strong knowledge of building systems (HVAC, electrical, plumbing, mechanical systems).
- Proven leadership and team management skills.
- Experience managing budgets and financial performance.
- Excellent communication and client relationship skills.
- OSHA 30 or higher preferred
- CHFM Certification Preferred
Physical Requirements:
- Ability to lift and carry heavy objects (up to 50 pounds).
- Ability to stand, walk, bend, and reach for extended periods.
- Ability to work with cleaning chemicals and equipment.
- Ability to work in various environmental conditions (heat, cold, etc.).
Our Values:
Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
