Role Overview
The Product Consulting Associate helps us scale Clean across our client base, with a
primary focus on implementation and onboarding. You will get new Clean clients live
quickly and consistently, keep configurations clean and well documented, and make
sure every account starts with a solid foundation.
You will work directly with clients and internal teams day to day. That means you need to
be comfortable explaining merge governance to a recruiter in plain language, then
switching gears to fine-tune duplicate scoring rules in the platform. You will work closely
with our UK-based Manager, Product Consulting, with enough overlap in working hours
to collaborate properly.
Core Responsibilities
Clean Implementation & Onboarding (primary focus)
• Run day-to-day onboarding activities for new Clean clients, following our standard
methodology
• Configure duplicate scoring, matching rules, and auto-merge settings to suit each
client's data
• Review and validate client data ahead of go-live, flagging quality issues early
• Walk client teams through merge governance and day-one best practices
• Keep implementation playbooks and checklists current as the methodology
evolves
• Track project status and raise risks before they become delays
Adoption & Usage Support
• Monitor merge activity and usage across Clean accounts, flagging dormant or
underperforming ones
• Prepare data and materials for quarterly usage reviews with key accounts
• Help clients work through configuration questions and routine support requests
Sales & Demo Support
• Join demos and technical discovery calls during late-stage sales cycles
• Help maintain demo environments and standardized demo data• Gather client examples and outcomes to support case studies and competitive
documentation
Product Feedback
• Log recurring friction points and feature requests surfaced during implementations
• Contribute findings to monthly product insight reports
What You Bring
• 1 to 5 years in recruitment, staffing operations, recruitment technology, or a
customer-facing technical role
• Working knowledge of Bullhorn, as a user or administrator, and a solid grasp of how
staffing firms run their desks
• Foundational technical ability: confident handling data in spreadsheets and quick
to pick up configuration tools (exposure to SQL, regex, or reporting tools is a plus)
• Clear, friendly communication that adapts easily across recruiters, operations leads,
and executives
• Organized and dependable, able to keep several onboardings moving at once
without losing the details
• Based in the US, with flexibility to overlap regularly with UK working hours
What Success Looks Like
• New Clean clients go live on time, following the standard methodology
• Configuration quality is consistent from one account to the next
• Clients reach their first merges quickly and understand how to govern them
• Fewer support tickets caused by misconfiguration or misuse
• The Manager, Product Consulting spends less time on routine delivery and more on revenue and product work
