Job DescriptionCandidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this timeResponsible for leading application analysts on deliverables, deadlines and communication with leadership and operational stakeholders. Responsible for reviewing the status of projects and issues on an ongoing basis with operations as well as leadership. Responsible for implementation and support of applications. Works closely with end users to troubleshoot and correct problems relating to applications and assists with conversions and implementations of software products. Uses operational knowledge to seek out, research and evaluate a variety of solutions to provide end users with high quality, efficient products. Maintains and supports specified installed application software products.
Responsibilities- Demonstrates accountability in delivering assigned task. Reports project issues and accomplishments to application/project manager.
- Delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development.
- Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures, and hospital/departmental policies.
- Leads the conversations in the planning, development, implementation, maintenance, support, and evaluation of clinical or business application systems as assigned. These activities may include system design, documentation of design decisions, workflow redesign and documentation, data collection, database building, testing, and troubleshooting.
- Leads/Participates/Contributes/Takes instructions in team and project meetings. Works closely with team/department members. Works effectively and efficiently as part of a team on assignments. Can work independently on some assignments. Takes direction.
- Designs, documents, builds and modifies the complex critical applications in order to best meet the needs of the organization. Demonstrates knowledge of tools such as process flow documentation and base level project reporting. Research stakeholder requests for optimization using various tools including vendor application resources.
- Develops understanding of project management methodologies including planning, scope definition/documentation, timeline development, dependency consideration, staffing, project structure and statusing/issue management. Also gains understanding of project management tools, such as SharePoint issues lists, etc.
- Develops understanding of testing concepts including different types of testing and their objectives. Develops and executes test scripts based on future state workflows and software enhancements/fixes. Is responsible for maintenance of test scripts as workflows change based on software changes or user requirements. Documents status and issues of testing and participates in troubleshooting and issue resolution. Participates in testing planning by helping identify test scripts needed, patients needed, and resources to include.
- Reviews future state workflow documentation with Trainer for curriculum development. Validates training curriculum with Trainer. May also serve as proctor during training events. Reviews training questions during training events and helps to document responses. Participates in communication development of optimizations by producing screen shots and explanations of new feature/function/workflow.
- Other duties as assigned
Education- Bachelor's Degree - Bachelor's Degree IT, Business Administration, or related field or 5 years of related experience - Required
Work Experience- 5 Years - related experience - Required
- experience supporting clinical, ancillary, or business environments - Required
- Application system build experience required - Required
Licenses and Certifications- Epic Certifications - EPIC certification(s) or accreditation - achieved within 120 days of completion of final course required - Required within 60 Days
- Epic Certifications - EPIC certification(s) or accreditation - achieved within 120 days of hire - Required within 120 Days Or
- if certification or accreditation not achieved upon hire must be willing to travel or actively participate in remote training; caregiver allowed 3 attempts to complete certification exam - Required Upon Hire
- Epic Certifications - EPIC certification(s) or accreditation - current - Preferred Upon Hire
Travel Requirements- Travel to off-site locations may be required. - Required
QualificationsSkills and AbilitiesEssential Technical/Motor Skills
- Proficiency with online devices.
- Proficiency with communicating via face-to-face, audio, written communication.
- Ability to prepare for and facilitate a meeting.
Interpersonal Skills
- Excellent verbal and written skills, strong interpersonal skills and the ability to perform as a team player.
- Ability to work with peers at all levels in establishing and executing strategies for the process improvement and solution selection, installation and implementation of computer based solutions.
- Highly focused on radical, loving service
- Not afraid to think and act outside the box
- Open and flexible
- Able to think and act efficiently with minimal direction
- A catalyst for change
- Serves with HEART
- Consultative
- People- and relationship-oriented
- Highly effective listener and communicator
- Operates with strong integrity and ethics. Instills trust and honesty
- Innovative and forward-thinking
- Manages conflict without becoming defensive or angry
- Self-reflective-knows strengths and weaknesses and self-manages effectively
- Maintains a sense of humor and optimism under pressure
Essential Physical Requirements
- Ability to work at a desk for a major part of the workday using an online computer terminal and/or a personal computer and a telephone.
- Ability to manipulate manuals, printed output, memos, periodicals, mail, and written requests.
- Ability to attend meetings at sites other than the normal workplace (on a different floor or in a different building).
Essential Mental Abilities
- Must possess the ability to solve problems using a high degree of logical thought process.
- Ability to make independent decisions based on the interpretation, analysis and evaluation of changing data and conditions.
- Also must be able to work on several tasks concurrently with great emphasis on the retention of details.
- Ability to switch between multiple tasks and projects.
- Demonstrates a high degree of stress tolerance.
- Must have the ability to retain a wide variety of knowledge about software and hardware products.
- Must be able to develop and organize short and long-range goals.
Essential Sensory Requirements
- Adequate vision to read technical manuals and periodicals, memos, reports, and other documentation and to use an online and/or personal computer monitor.
- Adequate hearing to understand verbal information and use a telephone.
Exposure to Hazards
- Physical hazard of electrical shock is present when working with electrically powered devices.
- The job carries a high degree of stress stemming from the need to meet demands and provide a customer-oriented service to the end users.
- Eye and neck strain.
Other Skills and Abilities
- Demonstrates the ability to function in a self-sufficient role and to accept a great deal of responsibility.
- Demonstrates a high degree of self-motivation and self-confidence resulting in the ability to make decisions and to react to changing situations.
