Education & Experience Required:
- Years of experience: 3- 4 years experience. Experience in NPI and CPI processes
- .Degree requirement: Bachelor’s Degree Computer Science, Mining Engineering or Mechanical Engineer
- .Will accept an Associate’s with more years of relevant experience. Master’s degree may be overqualified
- Do you accept internships as job experience: Depends on how many years and internship
- Are there past or additional job titles or roles that would provide comparable background to this role: Product Service Consultant or Product Service Engineer
Local Candidates Only – within 50 miles radius
Top 3 Skills:
Customer focus, problem solving, technical excellence
Additional Technical Skills:
- ls Project management experience
- Experience supporting technology in an industrial or production environment
- Experience utilizing Azure, Linux, SQL Server, TCP/IP networking
- Familiar with schematics
- Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment
Soft Skills:
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
