Social Media Coordinator & Brand Ambassador
Pay Rates starting at: $27.00 - $32.00 / hour
Health insurance, paid maternal/paternal leave, and bonus per year based off performance.
Location: Santa Fe Springs, CA (100% On-Site)
Job Type: Full-Time
About Angelus Brand
Angelus Brand is a premier creator and manufacturer of specialty products for footwear customization, leather care, and related accessories. Renowned for our high-quality paints and finishes, we proudly serve a vibrant community of artists, hobbyists, and professionals who customize sneakers and leather goods.
At Angelus, we combine traditional craftsmanship with modern creative trends. Our team values innovation, reliability, and customer satisfaction, offering a hands-on, fast-paced, and collaborative environment. We are a family-friendly brand where fresh ideas and initiative are always welcomed.
About the Role
We are looking for a fast, friendly, and creative multitasker to serve as the face of our brand, both online and in-store. As our Social Media Coordinator & Brand Ambassador, you will have a highly dynamic role: managing our social presence, planning and creating engaging daily content, executing digital campaigns, and interacting directly with our community.
This hybrid position is perfect for a self-directed digital marketer who thrives on variety with transitioning seamlessly from editing TikToks and managing content calendars to greeting walk-in customers and supporting in-store brand experiences.
Key Responsibilities
1. Social Media Content & Creative Production
- Content Creation: Plan, design, and publish daily engaging content across Instagram, TikTok, Facebook, and YouTube (including posts, stories, short-form videos, and live updates).
- Video & Graphic Design: Edit high-quality, engaging short-form videos (Reels/TikToks) and design graphics tailored to platform audiences.
- Content Calendar & Campaigns: Maintain an organized social media content calendar and support digital marketing campaigns to drive audience growth and brand awareness.
- Sourcing & UGC: Actively source high-quality User Generated Content (UGC) from the community, coordinate permissions, manage media delivery, and track contributor rewards.
- SEO & Writing: Write engaging blogs, craft clear brand messaging, and assist with basic SEO-related tasks.
2. Community Engagement & Online Support
- Inbox Management: Prioritize fast, accurate, and friendly replies to DMs, comments, and customer emails across platforms (aiming for same-day turnaround).
- Social Listening: Use tools like Brand24 to track mentions of Angelus, Lace Lab, Pecard, and sister brands. Monitor key hashtags and flag viral content or customer complaints requiring immediate attention.
- Relationship Building: Like, comment, and engage with creators and customers who tag us to strengthen brand loyalty and identify potential partnership opportunities.
- UGC Outreach: Identify happy customers to coordinate product reviews, public testimonials, and giveaway collaborations.
3. In-Store Customer Experience & Support Backup
- In-Store Representation: Warmly greet and assist walk-in customers, providing product education, recommendations, and a stellar in-person brand experience.
- Front Desk & Administrative Support: Assist with basic front-desk duties (visitors, packages, phone routing) as needed.
- Customer Service Backup: Step in to support the Customer Service Representative during high-volume periods, handling basic email/chat replies within Gorgias with speed and professionalism.
What We’re Looking For (Qualifications)
- Experience: 1–3 years of experience in social media coordination, digital marketing, or brand representation. Experience in consumer products, fashion, art, or footwear customization is a huge plus.
- Education: Associate’s or Bachelor’s degree in Marketing, Communications, Media, or a related field (or equivalent practical experience).
- Technical Skills:
- Proficiency with major social platforms (Instagram, TikTok, Facebook, YouTube) and their respective publishing/analytics tools.
- Familiarity with Google Workspace (Gmail, Drive), Shopify (or similar CMS), and customer support platforms like Gorgias.
- A typing speed of at least 60 WPM with high accuracy.
- Creative & Communication Skills: Strong writing and communication skills with a charismatic, helpful tone. Ability to capture clean product/lifestyle imagery and edit engaging short-form video.
- Work Style: Exceptionally organized, proactive, and self-directed. Able to multitask and prioritize effectively in a fast-paced environment.
- Location Requirement: Must be comfortable working full-time, on-site at our Santa Fe Springs, CA facility.
Application Process
To apply, please ensure you submit the following:
- Portfolio/Examples: Samples of your past social media work (edited videos, graphic posts, or campaigns).
- Social Handles: Links to your personal or professional social media channels so we can review your communication style and creative tone.
- Typing Test: Proof of a completed typing test confirming 60+ WPM.
Please Note: Angelus Brand is a family-friendly brand. Portfolio submissions containing content involving drugs, alcohol, or other inappropriate themes will not be considered.
