Account Executive

Qualus • Full-time • Remote • $90k - $110k / year • 21h ago

Position Overview

Power your future with Qualus as a Account Executive. The Account Executive is responsible for maintaining and expanding relationships with our strategically important Clients. Assigned to one or more Clients, the Account Executive is responsible for developing winning strategies for opportunities, pipeline management, relationship management, strategic account planning, market intelligence and supports the Qualus engineering / field service offices assigned to that key account. The Key Performance Indicators (KPIs) for each AE will be driven by Client satisfaction as measured by order intake / meeting revenue goals, repeat business, and Tier Level progression. The AE represents the entire range of services Qualus offers to a specific account and makes recommendations on new services tightly coupled with our core competences / focus. The AE will lead the account planning cycle and ensure their needs and expectations are met by the company.

Responsibilities

Plans, facilitates, and conducts meaningful customer engagements with support from engineering offices / service line leads.

Acts as focal point for problem resolution and monitors the successful close out of issues and actions. Able to build lasting, trusting, and widespread relationships across the customer27s organization.

Participates with Qualus management to develop and execute Key Account Plans.

Delivers new insights and connects experts to the customer while respectfully challenging the status quo.

Actively engages in critical project touch points, anticipates the need for intervention and escalation and takes action to initiate such communication.

Ownership of sales targets, account coverage and customer satisfaction targets for the account.

Takes accountability for the monthly, quarterly, and annual results on the overall account.

Promotes Master Service Agreements with customers to simplify the business process.

Represents and promotes all services lines across the business.

Develops and maintains detailed understanding of the customer27s business strategy, purchasing behavior, organizational structure including, customer needs, regulatory drivers, threats, economic trends, and competition.

Provides insight to customers by providing knowledge to guide customers as they navigate alternatives.

Monitors competitors27 activity with each potential and existing account and ensures that appropriate response strategies are formulated and implemented. Including but not limited to technical and commercial feedback in accordance with Qualus ethics and process guidelines.

Leads the development and implementation of the overall Key Account Plan for assigned accounts or products lines, executive relationship strategy and coverage plans, identifying and prioritizing sales opportunities, and implementing recovery plans in the case of off target performance.

Minimum Qualifications

Bachelor27s degree in Electrical Engineering preferred, however a Bachelor27s degree with demonstrated and relevant utility experience is acceptable.

Five (5) or more years of power systems experience

Experience with electric utilities, high voltage substations and / or major substation equipment.

Individual must be proficient in Microsoft Office products to include Word, Excel, PowerPoint and Visio. Microsoft Project is a plus.

Successfully manages proposal process on all assigned inquires and develops external and internal customer relationships through consistent follow-up and communication.

Contributes to improve sales and customer satisfaction by promptly, accurately and appropriately responding to sales inquiries and addressing customer concerns/issues and corrective/preventive actions.

Benefits & Compensation

Qualus benefits offered include Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Parental Leave, Paid time off, and Holidays, for those who qualify.

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The salary range provided in this job posting may be subject to change for business purposes.