The Principal Account Technology Strategist (ATS) is responsible for strategic technical engagement with our customers' business and IT decision-makers. They are a vital resource for customers, partners, and fellow team members working together to solve business problems for the world’s largest companies. Leading the end-to-end customer journey as a trusted advisor, the Principal ATS will develop a Cloud Software Group (CSG) technology roadmap to achieve customer's business and IT goals, identify opportunities that increase value creation, provide technical expertise that informs and impact sales execution, develop value propositions essential to increased customer consumption and adoption, and utilizing a superior customer focus to facilitate ongoing partnership and customer retention. As a Principal ATS, you will seek to forge new and innovative technology solutions that can be implemented and adopted to solve complex business problems for some of the world's largest organizations.
Primary Duties/Responsibilities
Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers, typically at senior levels across the customers organization
Engage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals change.
Keep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce, ensuring preparedness for internal reviews and updates to leadership.
Capable of mentoring and leading other ATS professionals, fostering a culture of collaboration, innovation, and continuous improvement.
Strong ability to work across different departments (e.g., sales, product development, marketing) to align efforts and drive strategic initiatives.
Possesses a deep understanding of the industries in which their customers operate, including key trends, challenges, and regulatory environments.
Qualifications (knowledge, skills, abilities)
Requirements (Education, Certification, Training, and Experience)
Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional 6 Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS)
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
CA generally ranges: $173,280-$259,920
All other locations fall under our General State range: $152,000-$228,000
Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.
