Job Summary
Serve as the primary point of contact for Ryan White field case managers seeking real-time assistance with Insurance Assistance Program (IAP) enrollment, eligibility, renewals, and participation.
2. Provide guidance regarding program policies, procedures, documentation requirements, and enrollment processes.
3. Assist with troubleshooting enrollment barriers and resolving issues that may impact clients’ access to insurance coverage and HIV medications.
4. Ensure accurate and timely communication regarding program updates, enrollment requirements, and procedural changes.
Client and Case Management Support
1. Collaborate with medical case managers throughout Tennessee to identify and resolve ADAP issues affecting HIV/AIDS clients.
2. Support efforts to remove barriers to care and medication access for eligible clients.
3. Research and resolve client-specific concerns while ensuring compliance with program guidelines and confidentiality requirements.
4. Promote a client-centered approach focused on continuity of care and access to treatment.
Pay: $27.00 - $28.00 per hour
Work Location: Hybrid remote in Nashville, TN 37204
