Job Title: In-Store Retail Lead Generator (BJ's Wholesale Club) Location: Assigned BJ’s Wholesale Club Location(s)
Position Type: Full-Time / Part-Time
Compensation: Base Hourly Pay + Performance-Based Commission/Bonus Perks.
Reports To: Program Manager / Sales & Marketing Leadership
We are seeking an outgoing, high-energy, and goal-oriented Retail Lead Generator to represent our brand inside BJ’s Wholesale Club. In this role, you will be the face of our services, proactively interacting with BJ's members to spark conversations about their lifestyle or home-improvement needs. This is not an in-store sales closing role. Your primary focus is to actively engage foot traffic, qualify prospects, build interest, and schedule qualified consultations or in-home appointments for our expert sales team to handle the next steps.
Key Responsibilities
- Member Engagement: Proactively greet and approach BJ's Wholesale Club members in a highly professional, friendly, and respectful manner.
- Lead Generation & Qualification: Initiate conversations, ask open-ended questions to uncover customer needs, and determine eligibility for our products or home services.
- Appointment Setting: Successfully schedule interested members for free in-home consultations or expert sales appointments.
- Brand Representation: Maintain a clean, organized, and inviting kiosk or display area according to both company and BJ's Wholesale Club standards.
- Data Entry & CRM Management: Accurately record member contact information, appointment details, and specific project requests into our lead-management or CRM system.
- Quota Achievement: Meet or exceed daily and weekly appointment-setting and lead-generation targets.
- Compliance: Strictly follow all BJ’s Wholesale Club vendor policies and company compliance guidelines.
Qualifications and Skills
- Experience: Prior experience in retail, face-to-face customer service, promoter roles, or hospitality is highly preferred.
- Communication Skills: Exceptional verbal communication and interpersonal skills. Must be comfortable approaching strangers and building rapid rapport.
- Attitude: A resilient, positive, and enthusiastic personality with strong objection-handling capabilities.
- Technical Savvy: Comfort using smart devices (tablets/iPads) or computer applications to input lead data on the floor.
- Physical Requirements: Ability to stand and walk around the retail club floor for the duration of a shift.
- Education: High School Diploma or equivalent required.
Benefits & Perks
- Competitive base hourly wage plus uncapped bonuses for generated leads/completed appointments.
- Flexible scheduling options.
- Comprehensive on-the-job training program on product knowledge and script mastery.
- Clear paths for career advancement into corporate sales, marketing, or territory management roles.
Pay: $16.75 - $55.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Flexible schedule
- Opportunities for advancement
- Paid training
Work Location: In person
