Video Conference Engineer

sdna global • Full-time • Austin, TX, US • $110k - $120k / year • 3w ago

Must Have Technical/Functional Skills5+ years of experience in AV/VC engineering, SaaS application deployment, or enterprise collaboration technology delivery.- Expertise with Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS environments.- Strong hands-on experience with APIs, scripting (Python, PowerShell, etc.), and automation frameworks.- Solid understanding of networking (QoS, firewalls, connectivity) for real-time collaboration systems.- Knowledge of enterprise security practices, including RBAC, conditional access, and vulnerability management.- Proven track record managing end-to-end deployments in a fast-paced, global enterprise environment.- Strong communication, documentation, and cross-functional collaboration skills.

Roles & Responsibilities

The Video Conference Engineer will be a critical member of the Engineering & Delivery team, responsible for designing, deploying, and optimizing global AV/VC systems that enable seamless, secure, and high-performance collaboration across the enterprise. This role requires strong experience in corporate SaaS application deployment, API integrations, and AV/VC infrastructure engineering. The engineer must thrive in a fast-paced, global environment, working across IT, networking, facilities, and vendors to deliver scalable, resilient solutions that meet business and compliance needs.Engineering & Delivery- Design, deploy, and improve AV/VC systems across conference rooms, events, and hybrid meeting spaces.- Lead system upgrades, new room builds, and large-scale technology rollouts, ensuring alignment with corporate standards.- Configure and integrate Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS-based platforms.- Develop automation and API-driven workflows to streamline system management and reduce manual effort.- Plan and execute deployment projects end-to-end, from design through QA testing and documentation to handover.AV Solution Design & Integration- Define system topology, hardware/software requirements, and create standard room designs for multiple room types.- Ensure interoperability across AV hardware, control systems, and SaaS platforms.- Deploy and manage monitoring systems (Fusion, Ecostruxture, Netspeak, LogiSync) for proactive health management.- Produce detailed engineering and support documentation for deployments and new technologies.

Quality & Performance Optimization- Analyze Teams quality dashboards and system telemetry to ensure optimal performance.- Investigate and resolve chronic issues or 'problem rooms,' including escalation support for complex incidents. - Lead root cause analysis (RCA) after outages and drive corrective actions.- Continuously optimize system configurations, QoS policies, and hardware settings to ensure best-in-class experiences Security & Compliance- Integrate enterprise security requirements into AV/VC solutions.- Manage access controls, conditional access policies, RBAC, and compliance settings.- Collaborate with InfoSec on security reviews, audits, and risk assessments, ensuring remediation of findings.- Oversee firmware/security patch lifecycles for AV hardware and platforms. Vendor & Stakeholder Collaboration- Act as primary liaison with external vendors, integrators, and service providers.- Partner with IT, networking, facilities, and workplace teams to align initiatives with business objectives.- Manage vendor contracts, onboarding, and compliance reviews.- Provide documentation and training to internal support teams. Innovation & Continuous Improvement- Research, test, and pilot emerging collaboration and AV technologies.- Use data, feedback, and usage analytics to refine designs, improve supportability, and enhance user experience.- Drive automation and explore AI/ML applications for Tier 0/1 support efficiency.- Continuously refine room standards, processes, and system integrations.

Nice to Have- Experience with digital signage and wayfinding technologies (Appspace, BrightSign).- Vendor management and contract oversight experience.- Relevant certifications (CTS, Microsoft Teams Rooms Specialist, ITIL, or equivalent).- Exposure to AI/ML tools for IT support automation.