Company DescriptionPERRIN PARIS, originally founded as Rigaudy-Perrin in 1893, began as France’s premier purveyor of leather gloves for couture houses. Relaunched in the 21st century, PERRIN PARIS expanded into luxury leather handbags and accessories, combining quality skins with innovative design. The iconic Glove Clutch reflects the brand’s historical DNA. Today, PERRIN remains a family-owned and operated business.
Role DescriptionThe E-Commerce & Digital Sales Operations Associate will be responsible for managing day-to-day e-commerce activities to ensure a seamless customer experience and efficient backend operations. This role sits at the intersection of Shopify site management, order processing, customer service, and operational coordination, helping drive online sales and support business growth.
Key Responsibilities- Website & Shopify Management
- Maintain and update product listings, inventory, and content on Shopify
- Monitor website performance, troubleshoot issues, and liaise with developers or agencies when needed
- Order Fulfillment & Customer Service
- Oversee daily order processing, shipping, and returns
- Provide responsive and professional customer service across channels (email, social, etc.)
- Track and resolve customer inquiries, ensuring a premium brand experience
- Digital Sales Operations
- Support promotional campaigns, product launches, and newsletter drops
- Coordinate with marketing to ensure online assets and promotions go live on time
- Monitor sales performance, KPIs, and report on trends
- Operational Support
- Manage administrative tasks tied to e-commerce operations
- Maintain accurate product data and pricing
- Support cross-functional projects (logistics, stock transfers, reporting, etc.)
Qualifications- 2+ years of experience in e-commerce, digital operations, or online sales (luxury, fashion, or DTC preferred)
- Proficiency in Shopify (or similar platforms) and basic analytics tools (Google Analytics, Klaviyo, etc.)
- Strong organizational skills with high attention to detail
- Excellent written and verbal communication skills
- Customer-service mindset and ability to troubleshoot issues quickly
- Familiarity with inventory management, fulfillment workflows, and digital marketing basics
Ideal Candidate Attributes- Thrives in a small, fast-paced, hands-on environment
- Comfortable wearing multiple hats and building systems from scratch
- Passion for luxury products, craftsmanship, and brand storytelling
- Bilingual (French/English) is a plus
