Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
The Client Success Manager is part of the Datavant organization and is responsible for successful completion of all client projects. The team coordinates efforts between internal resources and clients in support of custom risk adjustment projects and reports on project status to all stakeholders. Datavant's Client Success Managers are hybrid project management and consulting resources that have strong healthcare industry knowledge combined with communications and project management skills. They are key to successful client retention and project success.
You will:
- Lead the Datavant relationship with the client ensuring that they receive the best possible result delivery, service and support.
- Manage coordination, tracking and reporting of all things related to client projects.
- Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
- Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
- Own client operations project management processes, tools, reference materials and cross functional usage.
- Monitor project status and success throughout the entire project lifecycle.
- Identify, analyze and resolve client problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
- Prepare final reports and presentations for clients; calculate project results summaries, coordinate results delivery with the Sales team.
- Identify, define and execute process improvements in line with department needs and organizational goals.
- Partner with the engineering team to identify, prevent, and resolve software issues affecting client projects.
What you will bring to the table:
- 3+ years project management experience
- Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
- BS degree in business, technology or related field
- Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
- Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
- Excellent written and oral communication skills
Bonus points if:
- Strong bias for action and collaboration and well developed sense of urgency
- Strong curiosity and ability to correlate data from many sources
- Professional and respectful demeanor in a relaxed work environment
- Detail oriented, self-starter with proven track record of execution and results
- Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
- Advanced presentation skills; comfortable presenting to multiple audiences
- Ability to establish rapport with multiple client stakeholders
- Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.
- Demonstrated ability to conceptualize, manage and prioritize multiple projects
We are committed to building a diverse team of Datavanters who are smart, nice, and get things done, where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks (competitive San Francisco rates for US-based roles) and industry best practices.
We're building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. This means we default to simple job titles (e.g., Software Engineer) rather than complex ones (e.g., Senior Software Engineer). The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $106,000 - $125,000.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
