WHO WE ARE
Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.
We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.
WHAT WE LOOK FOR
Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.
We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?
WHAT TO EXPECT
We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk.
Check Us Out!
Summary: The Multimedia Manager is responsible for overseeing all in-center media experiences across all locations nationwide. This includes managing digital screens, video walls, and music playlists to ensure an engaging and cohesive guest environment. The role requires expertise in digital technology platforms (such as RokBot), as well as proven experience in retail or entertainment environments where media plays a central role in enhancing customer experience.
Media & Technology Management
- Oversee the day-to-day management and programming of in-center digital media, including digital screens, video walls, and playlist scheduling.
- Manage and update music playlists to align with brand standards, audience preferences, and special events.
- Utilize and optimize platforms such as RokBot to deliver seamless multimedia execution.
- Partner with IT and vendors to ensure media hardware and software are properly installed, updated, and maintained.
- Oversee specialized media offerings- UFC, NFL, and Championship Boxing.
Guest Experience
- Ensure multimedia elements (visual and audio) contribute to a consistent and immersive guest experience.
- Align playlists, digital displays, and visual content with seasonal promotions, events, and brand messaging.
- Monitor and adjust content based on customer feedback, traffic patterns, and engagement data.
Vendor Management
- Manage relationships with digital media, music licensing, and AV technology vendors.
- Negotiate contracts, review performance, and coordinate with partners to deliver best-in-class multimedia solutions.
- Ensure all licensing and compliance requirements are met for music and video content.
Project Management
- Develop and maintain a content calendar for in-location media across all venues.
- Track and analyze performance of media initiatives, providing regular reporting on engagement, guest sentiment, and ROI.
- Collaborate with marketing, operations, and events teams to deliver integrated campaigns through on-site media.
Qualifications
- Strong background in managing multimedia environments within retail, entertainment, or hospitality industries.
- Hands-on experience with digital media technologies, including platforms such as RokBot.
- Excellent organizational, project management, and vendor management skills.
Education and Experience
Required:
- Bachelor’s degree in Marketing, Communications, Media, or a related field.
- 5+ years of experience in multimedia management, digital content programming, or AV operations
- Demonstrated success in enhancing customer/guest experiences through digital media.
Work Environment/Physical Demands:
General office environment where you will walk, bend, and stand for periods of time.
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