About Our Company:
ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.
Learn more about ROMTech by visiting our company website: https://romtech.com/
Benefits: We offer competitive benefits including; medical, dental & vision. Generous PTO and 401(k) with an employer match.
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Position Overview:
ROMTech is seeking a Software Systems Analyst to join our Software Development Team. This individual will be responsible for providing first level IT support to our internal teams including; Field Specialist, Cardiac Rehab Specialist and Remote Patient Onboarding teams. Assisting with anything in relation to Software, Firmware and Tablet issues as well as providing reports as requested.
This is a full-time position, based onsite at our corporate headquarters in Brookfield, CT. Reporting directly to the Scrum Master.
Available Work Shift: Tuesday - Saturday: 7:00am - 4:00pm EST
Responsibilities:
- Provide L1 and L2 support as needed and troubleshoot for our Field Specialist and Cardiac Rehab Specialist teams in relation to Software, Firmware, Android Tablet issues.
- Run tests and gather data as needed for analysis to aid in decision making.
- Support the Development team with troubleshooting software and firmware issues prior to release.
- Maintain any documentation needing updates with every release.
- Perform and document final software and firmware pre-release testing (Pedal Parties).
- Create documents outlining how to perform the duties within your processes as SWOPs.
- Acts as a resource primarily for the Software team but may be designated as a back-up for software related issues on Customer Service team.
- Assist in ad-hoc projects as needed.
- Other duties as may arise from time to time and as may be assigned to the employee.
Requirements:
- Must be able to work intended shift schedule to support internal team members.
- Excellent problem solving and troubleshooting skills.
- Ability to work independently and in a team environment.
- Excellent communication and collaboration skills.
- Ability to navigate and troubleshoot an Android product.
- Prior Helpdesk experience a plus.
If this sounds like an exciting opportunity to embark in the next chapter of your career, please respond and include an up-to-date resume.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time and use hands to operate a computer and other office equipment. The employee is frequently required to reach with hands and arms, talk, and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.
We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.
Job Type: Full-time
Pay: Up to $57,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
