Position Summary
The Design Consultant will counsel and direct homebuyers in the selection of all standard and upgrade options to personalize their new home.
Essential Duties and Responsibilities
- Providing homeowners with professional design experience that will allow them to select available options, discuss finishes and various upgrades to assist in making their dream home become a reality.
- Provide buyers with product information, upgrade options, pricing information within buyers' budget.
- Handle all revisions relating to color selections and addendum options in a timely and accurate manner with adherence to the cut-off schedule.
- Calculate pricing, prepares paperwork for buyers' review and approval.
- Manage the option selections and act as a liaison between construction, subcontractors, sales, and field.
- Respond to questions and customer concerns from Field, Customer Care, trade partners, and contractors on addendums and color selections.
- Meet or exceed expectations set for customer experience scores and sales goals incentives.
- Delivering revenue, margin, productivity, and customer experience standards in line with Company objectives.
- Ensure all paperwork and diagrams are correct and appropriate for homebuyers, construction, and trade partners.
- Inputs product item numbers into the design specification sheets on the computer and verifies for accuracy.
- Communicate any delays or issues to the Design Center Manager and any other necessary team member(s).
- Attend model walks and community kick-off meetings, as necessary.
- Manage the change order process
- Prepare an accurate schematic drawing for concrete, electrical, plumbing, carpentry, and flooring change order options for Construction Department.
- Providing an elevated customer experience from start to finish per company objectives.
- Other Duties as Assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- A minimum of 2 years of experience in a builder design center, retail design center, or previous client-facing design experience with a strong focus on customer service is required.
- Strong numeric orientation is required.
- Strong PC skills required, with a high level of proficiency in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, and MS Outlook), Adobe Pro, and internetbased programs such as Internet Explorer and Google Chrome required. Prior experience with Corrigo, EnterpriseOne/JD Edwards, ShareFile, DocuSign, Envision, and Hyphen Solutions preferred.
- Strong written/verbal communication skills.
- Customer service oriented.
- Possess excellent selling, organizational, leadership, and communications skills as well as excellent interpersonal skills.
- Ability to effectively sell/promote products that contribute to the success of the Design Studio and foster customer satisfaction.
Education
- A bachelor's degree in interior design or related field or equivalent years of experience is required.
Physical Demands and Work Environment
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 20 pounds at times.
