Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.
At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.
LOEWE is seeking a Sales Assistant to support its Saks NYC team. This is a non-selling role which will be responsible for supporting the sales process by processing client transactions, dealing with repairs, exchanges/returns and responding to incoming calls from clients.
Proven customer service skills and experience as a cashier are required. Applicants should have excellent interpersonal and communication skills, a strong understanding of client service needs and outstanding clienteling skills, particular attention to details and ability to multitask in a multifaceted environment.
Responsibilities & Tasks:
- Accurately process client transactions on the POS system
- Collect client information accurately in database
- Verify the price of merchandise as necessary
- Wrap and bag merchandise ensuring the highest standards
- Process returns/exchanges/refunds following the Company policies
- Process all staff sales
- Answer phones and ensure proper customer follow-up
- Register opening/closing, cash reconciliation
- Process all E-reservation and consignments transactions in the system
- Assist VIC/BA clients when the Client Advisor is not in-store to support with the sale
- Take care of all the repairs in the store from beginning to end, collaborating closely with warehouse and HQ
- Support store management with special ad hoc projects as needed
- Maintain inventory in an efficient, clean, secure, and organized fashion
- Support sales staff when merchandise is needed, and tidying up after a sale if necessary
- Support BOH team to maintain packaging levels and notify management of replenishments needs
- Ensure that all merchandise is ticketed
- Effectively participate in the timely preparation and completion of all inventories and cycle counts
- Maintain an active role in the inventory reconciliation process
- Support with all CRM activities as well as tracking of assets sent to the stores
- Assist in general housekeeping and the maintenance of the store image
- Exemplify the core values of the brand when assisting customers
Qualifications & Skills:
- Committed and driven for results
- Service orientation with a consumer focus
- Problem-solver
- Computer literate, including excellent knowledge of Microsoft packages (Word and Excel)
- Previous experience in a similar role and in a retail setting preferred
- Excellent numeracy skills
- Strong verbal and written communication skills and excellent organizational skills
- Flexibility to work a retail schedule including evenings, weekends, and holidays
Employee benefits: At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.
The compensation for this position ranges from $19-$23 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.
