As a Client Experience Advisor you will be responsible for delivering an exceptional and personalized service to our clientele, ensuring a seamless and luxurious shopping experience.
You will assist customers with product inquiries, offer tailored recommendations, and support the sales team in creating a refined and welcoming environment.
Your passion for providing unparalleled customer service and attention to detail will be key in fostering client loyalty and ensuring the success of our store’s operations.
Essential Duties and Responsibilities :
Client Interaction: Provide personalized and attentive service to customers, addressing their needs, preferences, and inquiries with a focus on luxury brand standards.
Customer Engagement: Create a welcoming and engaging atmosphere by building strong relationships with clients, ensuring a memorable and exceptional shopping experience.
Personalized Service: Offer personalized styling assistance, ensuring clients find the perfect products to meet their needs and preferences.
Clientele Development: Foster long-term relationships with clients through exceptional service, follow-ups, and maintaining a client book to ensure repeat business.
Team Collaboration: Collaborate effectively with fellow associates and departments to provide seamless service, ensure client satisfaction, and meet store objectives.
Brand Representation: Uphold the brand’s image and values by presenting yourself professionally, promoting the brand’s philosophy, and maintaining a polished appearance.
Customer Feedback: Gather and communicate customer feedback to management to improve service offerings and enhance the shopping experience.
Education, experience, and skills needed:
- 2 years of recent experience in client-facing roles, preferably in luxury retail.
- High school diploma or equivalent; degree in retail management or related field is a plus.
- Strong product knowledge and ability to communicate brand value and features.
- Excellent interpersonal skills and ability to build lasting client relationships.
- Proven ability to meet sales targets and exceed customer expectations.
- Exceptional attention to detail and service quality.
- Strong problem-solving skills and ability to handle client concerns positively.
- Team-oriented and flexible in supporting store needs
- Passion for luxury brands and commitment to delivering a top-tier customer experience.
