Job Title: Patient Services Specialist
Location: Seattle, WA
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Pay Range: $21.00 – $22.00 per hour
Employment Type: Full-Time
Position Summary:
We are seeking a Patient Services Specialist with strong interpersonal skills and a commitment to excellent customer service to join our front office team in Seattle. This role plays a key part in creating a welcoming and organized environment for patients, families, and healthcare staff. You will be responsible for managing patient check-ins, scheduling, insurance verification, and supporting the overall clinic flow.
Must Have:
- Epic EMR experience is required.
Key Responsibilities:
- Greet and check in patients and visitors in a professional and courteous manner, in person and over the phone.
- Collect and verify accurate demographic and insurance information.
- Enter and update patient data in the electronic medical records system.
- Ensure required referrals and authorizations are in place.
- Collect co-payments and reconcile daily payment batches.
- Schedule and coordinate patient appointments, including urgent needs.
- Maintain clean and welcoming patient waiting areas.
- Support clerical tasks including handling encounter forms, patient records, and cashiering.
- Provide patients with financial policy information and assistance.
- Act as a liaison between patients and providers, ensuring timely communication and coordination.
- Train new staff members on front office procedures and customer service standards.
- Promote the organization’s mission and values in all interactions.
Required Qualifications:
- Prior experience delivering high-level customer service in a fast-paced environment.
- Experience handling confidential information with discretion.
- Proficient in using Epic or other Electronic Medical Records systems.
- Strong written and verbal communication skills.
- Excellent organizational and time management abilities.
- Demonstrated ability to work effectively in a team setting.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Must be flexible and able to work at multiple clinic locations as needed.
Preferred Qualifications:
- Experience working in a healthcare or medical office setting.
- Familiarity with insurance verification and billing processes.
Job Types: Part-time, Contract
Pay: $21.00 - $22.00 per hour
Experience:
Ability to Commute:
- Seattle, WA 98104 (Required)
Ability to Relocate:
- Seattle, WA 98104: Relocate before starting work (Required)
Work Location: In person
