We are seeking a dedicated Live Chat Support Specialist to join our team. As a crucial member of our customer service department, you will be responsible for providing real-time assistance to our clients through online chat platforms. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.
Location: United States (Remote)
Pay: $28.00 - $35.00 per hour.
Responsibilities
- Respond to customer inquiries and provide accurate information via live chat
- Resolve customer issues in a timely and professional manner
- Escalate complex problems to the appropriate team members
- Maintain detailed records of customer interactions
- Collaborate with colleagues to improve overall customer satisfaction
Requirements
- Excellent written and verbal communication skills
- Strong multitasking and time management abilities
- Previous experience in customer service or support roles
- Familiarity with live chat platforms and CRM software
- Ability to work in a fast-paced environment
Qualifications
- High school diploma or equivalent
- Proven track record of delivering high-quality customer service
- Basic computer skills and proficiency in typing
- Ability to remain calm and focused under pressure
Benefits
- Competitive salary and benefits package
- Opportunity for career growth and advancement
- Friendly and supportive work environment
- Flexible work schedule options
