We are seeking a talented Email Chat Support Specialist to join our dynamic team. In this role, you will play a crucial part in providing exceptional customer service through email and chat interactions. If you have a passion for helping customers and solving problems, this is the perfect opportunity for you!
Location: United States (Remote)
Pay: $28.00 - $35.00 per hour.
Responsibilities
- Respond to customer inquiries and issues via email and chat in a timely and professional manner
- Provide accurate information and solutions to customers' questions and concerns
- Escalate complex issues to the appropriate team member for resolution
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve overall customer satisfaction
Requirements
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Previous experience in customer service or support role preferred
- Familiarity with CRM software is a plus
Qualifications
- High school diploma or equivalent
- 1+ years of experience in customer service
- Proficiency in Microsoft Office Suite
- Ability to work flexible hours, including weekends and holidays
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Career development opportunities
- Positive and inclusive work environment
