With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Business Strategy Analyst will lead data, analytics, and reporting initiatives globally for the Field Enablement and Partner Strategy team within Microsoft’s Security Customer Success Unit. This role is pivotal in enabling the organization’s global field and partners to deliver world-class post-sales outcomes through strategic insights, operational telemetry, and scalable reporting systems.
You will work closely with leaders across skilling, technical skilling, partner strategy, and community and communications, as well as the broader business strategy team to understand data and reporting requirements across these disciplines to thereafter build and deliver reporting systems and insights that will inform business decision-making, strategic planning, and operational requirements for a variety of global initiatives designed to enable our customers to maximize the value of their Microsoft Security investments.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Architect and maintain dashboards and reporting systems that provide real-time, role-specific insights sufficient to help Executive stakeholders around the world understand business performance and inform ongoing business decision-making.
- Collaborate with stakeholders both on the team and across the company to ensure reporting solutions are aligned with business outcomes and organizational strategic priorities.
- Support various rhythms of the business and Executive reviews (MBRs) with curated insights and impact measurement.
- Lead automation efforts to streamline data ingestion, milestone uploads, and reduce manual overhead.
- Translate complex data into actionable insights through storytelling, visualizations, and executive-ready reporting.
- Embody our culture and values
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 1+ year(s) marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience.
- 2+ years experience in business analytics, data strategy, or operational reporting within a large-scale enterprise or partner ecosystem and strong proficiency in Power BI, SQL, and data integration tools (e.g., Dataverse, APIs).
Additional Or Preferred Qualifications
- Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 5+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience.
- 2+ years experience in Strategy, Management Consulting, and/or Finance.
Business Strategy IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until November 10, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
