Job Summary
Gathers requirements using a variety of techniques, including observation, interviews, surveys, questionnaires, and conducting focus groups. Analyzes, classifies and documents project scope and business requirements, and identifies and clarifies functional requirements using conceptual and logical processes. Serves as a bridge/translator between various teams, including the business, operations, IT, and external vendors. Works collaboratively with design, development, QA, and production support staff to ensure business and functional requirements are properly documented, tested, piloted and executed.
Job Responsibilities
- Gathers and documents client requirements; helps identify desired results and provides an understanding of the opportunity or problem.
- Reviews high level test plans, business and system requirements based on quality assurance plans.
- Gathers and documents functional requirements from business requirements, including page specs and use cases where needed.
- Assists in scope definition and managing initiatives from definition through implementation, providing necessary updates and communications to stakeholders.
- Provides basic end-user support in post-deployment phases, and supports the assessment and evaluation feedback process to ensure that the requirements necessary to correct issues are addressed.
- Understands and identifies the correct resources to help define and validate both requirements and specifications.
- Helps identify opportunities for improving efficiency of application portfolio and associated business processes.
- Interfaces with stakeholders to answer routine application and requirements questions. Escalates the more complex questions, but follows up for resolution.
- Works with business owners and operations to review suggestions, system enhancements and production issues.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- Bachelor's Degree or High School Diploma/GED and at least 3 years of experience in retail or mail pharmacy.
- Ability to elicit requirements from business owners through a variety of methods and to document requirements clearly and concisely for stakeholders.
- Ability to identify qualitative and quantitative indicators for success.
- Experience with requirements specification and development: process/functional requirements definition methods, JAD/RAD sessions, use case development, and process flow diagrams.
- Outstanding written and verbal communication skills.
- Excellent presentation skills.
Preferred Qualifications
- Bachelor’s Degree and at least 2 years of experience working on large-scale technology projects OR a High School Diploma/GED and at least 5 years of experience in retail or mail pharmacy.
- Bachelor’s Degree in Computer Science.
- Knowledge of technical design processes and models.
- Knowledge of processes to validate that the requirements have been met.
- Experience with Agile and continuous improvement methodologies (Lean Six Sigma).
- Experience using consulting skills and developing client relationships.
- Experience using analytical skills, tools and techniques to investigate information and to draw conclusions.
- Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
- Experience working with virtual teams.
We will consider employment of qualified applicants with arrest and conviction records.
Salary Range: $63100 - $101200 / Salaried
