Location: New York City, in-person 4 days/week
Compensation: $90,000–$120,000 base + equity
Experience: 2-4 years professional experience
Application Process here: https://www.notion.so/pathways-ai/Customer-Success-Manager-2a2e1b82cbf8802c8aedccaffde5ef38
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We’re building something big - and we want you in early.
Pathways is a fast-growing climate tech startup helping construction materials manufacturers decarbonize the built environment. Our platform makes it easier for manufacturers to collect, report, and act on environmental data.
We’ve landed industry-leading customers and we’re scaling fast. Now we’re hiring our first Customer Success Manager for our fastest growing customer segment–Ready Mix Concrete–to own customer partnerships, drive delivery, and help shape how Customer Success operates as we grow.
This is a hands-on role in a fast-moving environment. You’ll manage customers, coordinate projects, and build systems that help define what great looks like.
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What you’ll do:
- Own post-sale success and project management for Ready Mix Concrete customers, including onboarding, adoption, renewal, and expansion
- Manage multiple projects at once, tracking milestones, coordinating across teams, and keeping delivery on track
- Build and execute success plans aligned with customer goals and Pathways’ product capabilities
- Develop a strong understanding of Pathways’ product and data requirements to effectively guide customers and collaborate with internal teams during onboarding and delivery
- Partner with Product, Data Ops, and Engineering to surface feedback and help shape roadmap priorities
- Identify and pursue opportunities to deepen engagement and expand how customers use Pathways
- Troubleshoot blockers, coordinate internal support, and ensure fast resolution
- Track customer health, usage, and adoption metrics to identify risks and opportunities
- Understand each customer’s goals and business, and connect how Pathways can help accomplish them
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What we’re looking for:
- 2-4 years of experience in either Customer Success or Project Management
- Strong project management skills. You keep complex work streams organized and moving
- Build meaningful partnerships. You earn trust with customers and collaborate toward shared goals
- Technically adept. You can grasp and communicate technical ideas without needing to be the expert
- Proven cross-functional collaborator. You thrive working across technical and commercial teams
- Clear communicator. You keep everyone informed and aligned
- Steady and adaptable. You stay calm and organized even when things change fast
- Comfortable with AI tools. You use AI in daily workflows to stay organized, efficient, and proactive
- Driven by Pathways’ mission. You’re energized by our mission to decarbonize the built environment and committed to helping build a customer experience that enables that impact
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How to stand out:
This is the kind of role where your application is your first success story.
Do not be generic. Do not be templated. Show us that you have done your homework, that you understand what Pathways is building, and that you are ready to define what great Customer Success looks like here.
Show us that you:
- Create structure in ambiguity
- Turn complex projects into clear, repeatable systems
- Thrive at the center of collaboration
- Want your work to have a real impact on customers and the planet
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Why Pathways?
- Be the first CSM in a fast-growing segment and help define how the team operates
- Work closely with Product, Data Ops, Sales, and leadership
- Shape how Customer Success scales and measures impact
- See your work make a visible difference for customers and the planet
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Ready to build something that matters—and win while doing it?
Then show us. Let’s go:
https://www.notion.so/pathways-ai/Customer-Success-Manager-2a2e1b82cbf8802c8aedccaffde5ef38
