Fast. Friendly. Fun. Here to Serve.
Overview
We're not your typical IT team — we're fast, friendly, and fun, with a "here to serve" mentality. Our mission is simple: keep technology running smoothly so our teams can do their best work every day. As a
Technical Support Analyst, you'll be the go-to problem solver who keeps systems secure, networks reliable, and users smiling. You'll jump between projects, troubleshoot tech challenges, and continuously improve how we support and deliver IT services — all while creating a positive, people-first experience.
Responsibilities
- Be the first point of contact for end-user support — troubleshoot hardware, software, and connectivity issues with a friendly, solution-oriented approach
- Administer and maintain servers, networks, and cloud platforms (Windows, MacOS, Google Workspace, etc.)
- Manage Active Directory, group policies, email systems, and identity access solutions
- Ensure data integrity and uptime through backups, patching, and disaster recovery best practices
- Support IT security initiatives — from endpoint protection to access controls and vulnerability management
- Handle hardware/software procurement, installation, and lifecycle management
- Keep clear and helpful documentation for systems, processes, and procedures
- Partner cross-functionally with teams to deliver seamless, dependable, and friendly IT service experiences
Requirements
Qualifications
- 0-3 years of experience as a Systems Administrator, IT Generalist, or similar role
- Understanding of networking (LAN/WAN, VPN, firewalls, DNS, DHCP)
- Knowledge of Windows and/or other OS environments.
- Familiarity with cloud platforms (Azure, AWS, or GCP)
- Excellent troubleshooting and problem-solving abilities across IT domains
- Organized, adaptable, and ready to thrive in a fast-paced, ever-changing environment
- Outstanding communication skills with a customer-service mindset and a sense of humor
Preferred Skills (Nice To Have)
- Scripting or automation (PowerShell, Bash, Python)
- Experience with MDM tools (Intune, JAMF, etc.)
- Exposure to DevOps tools, CI/CD, or containerization (Docker, Kubernetes)
- Relevant certifications: CompTIA Network+/Security+, MCSA, AWS/Azure Associate, etc
Benefits
- 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision
- Competitive Wages
- Quarterly bonus program
- Retirement Plans + employer match
- Paid Time Off
- Annual Growth Reviews
