Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
Sales Support Representative – Role Description
As a Sales Support Representative, you'll play a key role in driving our revenue growth by engaging with potential customers during their trial period and guiding them toward success with Connecteam. You'll act as the first point of contact for prospects - understanding their needs, demonstrating value, and qualifying opportunities for our Account Executive team.
Requirements:
- 1+ years of SDR/BDR experience in SaaS or tech sales.
- Tech-savvy with fast learning skills and curiosity.
- Sales & KPI orientation - Energetic, driven, and ready to grow into an AE role.
- Service-oriented personality with a can-do attitude and strong problem-solving skills and objection handling.
- Ability to work in a fast-paced, high-growth startup dynamic environment.
- Hungry to make a true impact and grow with us!
- Ability to work remotely from Mon-Fri - must.
Key Responsibilities:
- Generate sales opportunities via calls, chats, and tickets - with a strong focus on phone engagement and personalized communication.
- You will become a product expert! Demonstrate the value of Connecteam by identifying business challenges, tailoring solutions to each prospect's unique needs.
- Educate prospects on best practices to help them make the most of their trial experience and increase conversion potential.
- Qualify and route opportunities to advance prospects through the early stages of the sales funnel and improve overall conversion rates.
- Act as the bridge between prospects and internal teams, sharing insights on feature requests, pain points, and more with Marketing and Sales teams.
- Stay up to date on new features, processes, and sales initiatives to ensure top-quality communication and exceptional customer experience.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
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