Our client, a leading technology and customer experience organization, is seeking a Senior UX/CX Researcher to join their team. As a Senior UX/CX Researcher, you will be part of the Experience Strategy & Design Studio, supporting experience strategists, designers, and cross-functional partner teams. The ideal candidate will have strong communication skills, strategic thinking, and collaborative problem-solving abilities, which will align successfully in the organization.
Job Title: Senior UX/CX Researcher
Location: Remote
Type: Contract
What’s the Job?
Define scope and frame research goals with clear success criteria aligned to business needs
Conduct and facilitate qualitative and quantitative research methods, including interviews and workshops
Analyze research findings to produce actionable insights and strategic storytelling
Create research deliverables such as personas, journey maps, and service blueprints
Collaborate cross-functionally to drive customer-centric experience strategy
What’s Needed?
Bachelor’s degree and 5+ years of UX/CX research experience (or equivalent)
Strong expertise in research methods, analysis, and interviewing
Experience with B2B end-to-end journeys and workshop facilitation
Demonstrated ability to communicate complex insights through compelling storytelling
Ability to work independently in a fast-paced, agile environment
What’s in it for me?
Opportunity to work on high-impact B2B and AI experience projects
Join a unique, strategic, and collaborative design research team
Influence large-scale, end-to-end customer experiences with executive visibility
Fully remote work with flexible hours
Ability to shape foundational research strategy and drive customer-centric decision-making
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
