Job Summary
The 401(k) Relationship Manager’s primary function is to provide concierge-level support to Norwood Economics’ 401(k) and Cash Balance clients. This entails providing guidance to the Plan Sponsors in meeting their plan administration duties, reminding clients of pending deadlines, assisting with annual education, orchestrating support with their TPAs & Recordkeepers, providing secondary support (after the Recordkeeper) to plan participants, and helping on-board new clients. This role will also provide limited support to sales and compliance functions.
Responsibilities
- New Client Onboarding: Work with TPA & Recordkeeper to facilitate implementation or conversion of new plan. Support sales in confirming plan design.
- Client Education: Customize and deliver client enrollment meetings, annual education, and topical webinars.
- Plan Sponsor Services: Monitor client deadlines. Remind, support and educate plan sponsors toward meeting their requirements. Coordinate with TPAs & Recordkeepers to answer administration questions. Facilitate Investment Committee Meetings.
- Participant Services: Guide participants to correct resources (Recordkeeper, TPA, Plan Sponsor). Provide occasional secondary support to client participants. Customize How-to guides for common questions.
- Additional Administrative Services: Provide additional plan sponsor administrative support for clients electing enhanced services.
- Sales Support: As time allows, assist sales with benchmarks and proposal generation.
- Compliance: Work with the team to support annual ERISA and state compliance requirements.
Requirements
- Bachelor’s degree.
- 1–5 years of experience in retirement plan support services.
- Series 65 license strongly preferable. Otherwise, must obtain within 6 months.
- Extremely customer service oriented.
- Strong organizational and multitasking abilities.
- Excellent communication and problem-solving skills.
- Proficiency in office software and equipment.
- Self-starter that can work independently
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Professional development assistance
Experience:
- Financial services: 1 year (Required)
- Customer service: 1 year (Preferred)
License/Certification:
Work Location: In person
