CALL CENTER DESIGN COORDINATOR - PROJECT INQUIRY & LANDSCAPE DESIGN
Position Summary:
Join our dynamic team as a Call Center Design Coordinator for Landscape Design Inquiries at Pacific Outdoor Living, based in Sun Valley, CA. In this pivotal role, you'll be the first point of contact for potential clients, expertly handling and converting incoming leads into sales for our Site Analysis (SA) services. Your exceptional communication skills and enthusiasm will be key as you guide customers through the benefits and processes of our services, ensuring a seamless and informative experience. As a critical member of our sales team, you'll not only meet sales targets but also contribute to the sustained growth and excellence that Pacific Outdoor Living is known for. This role is perfect for a proactive sales professional who thrives in a fast-paced environment and is passionate about delivering top-tier customer service to both new and returning clients.
About Pacific Outdoor Living:
Pacific Outdoor Living is a leading Landscape and Design company in Sun Valley, California. Renowned for our beautiful designs and the ability to manage projects with utmost customer satisfaction, our reputation for excellence in Southern California has placed us on the Inc. 500 list of fastest-growing companies. As we continue to grow, we're looking for passionate individuals ready to drive our sales forward and join a team that values hard work and celebrates success.
Our mission is to create amazing outdoor spaces with the utmost quality and speed, through innovative systems, to the total delight of the customer. Our core values are the backbone of our business and guide our hiring process: we are professional, industrious, accountable, inspirational, known for our integrity, aligned, product-oriented, and disciplined.
Performance Objectives:
· Manage large volumes of incoming and outbound calls, converting inquiries into sales with enthusiasm and efficiency.
· Schedule and coordinate appointments for clients requiring further services without needing design consultations.
· Utilize your sales acumen to meet and exceed quarterly sales targets, employing innovative tactics to enhance productivity.
· Maintain adherence to the SA Sale Checklist, ensuring quality and consistency in service delivery.
Capabilities/Key Competencies:
· Proven B2C sales experience, with a strong ability to communicate effectively and close sales over the phone.
· Highly motivated, focused, and capable of multitasking in a dynamic environment.
· Proficient in CRM systems, Microsoft Office, and able to perform accurate data entry.
· Excellent listening skills to understand customer concerns and effectively overcome objections.
Education & Experience:
· A minimum of 2 years of sales experience, sales in construction or home services is a big plus.
Requirements:
· Able to commute daily to Sun Valley, CA.
· Ability to make 100+ outbound calls a day and manage a high volume of inbound calls.
· Open to work on Saturdays.
Benefits:
· Competitive salary with performance-based bonuses.
· Continuous education and career development opportunities.
· Comprehensive benefits package including dental, health, and 401K with company match.
· Paid Time Off, including vacation, sick leave, and holidays.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Sun Valley, CA 91352 (Preferred)
Ability to Relocate:
- Sun Valley, CA 91352: Relocate before starting work (Preferred)
Work Location: In person
