Location: Methuen, MA
Employment Type: Temp(4–6 hours/day to start)
We are supporting a confidential global machinery manufacturer seeking an extremely organized, motivated, and customer-focused individual to join their U.S. team as a Customer Service Representative. This company provides high-quality industrial equipment, aftermarket parts, and preventative maintenance services to customers across North and South America.
Responsibilities
Act as the primary point of contact between the U.S. office and the company’s headquarters in Japan.
Prepare and respond to RFQs, Purchase Orders, invoices, and shipping documents.
Document all communications and transactions according to internal administrative procedures.
Respond to customer inquiries via phone, email, and online meetings; provide accurate product information.
Work closely with the General Manager to resolve customer issues professionally and promptly.
Manage and track customer orders to ensure accurate and timely delivery.
Assist with annual maintenance scheduling and follow-up activities (service records, invoices, quotes for replacement parts).
Gain basic knowledge of machinery products to direct inquiries to the appropriate team.
Collaborate with Sales, Manufacturing, Service, and Engineering teams to provide seamless customer support.
Maintain and organize accurate customer records and files.
Assist with the transition to a new sales processing system.
Requirements
Previous customer service experience (machinery industry preferred).
Excellent written and verbal communication skills with a strong focus on customer satisfaction.
Strong problem-solving skills and ability to resolve issues efficiently.
Highly organized and detail-oriented; ability to manage multiple tasks.
Comfortable working in a fast-paced environment with a high level of independence.
Proficient in Microsoft Office (Excel & Word); SharePoint experience is a plus.
Team player who thrives in a small-office environment.
Availability: 4–6 hours/day, 5 days/week, with potential to transition to full-time.
Preferred but Not Required
Office administration experience
Multilingual (Spanish, Portuguese, Japanese)
Experience improving office processes and procedures
Job Type: Temporary
Pay: $22.00 - $27.00 per hour
Experience:
- Administrative: 1 year (Preferred)
- customer service experience in machinery industry: 1 year (Required)
Language:
- Japanese (Preferred)
- Spanish (Preferred)
Location:
Shift availability:
Ability to Commute:
Work Location: In person
